User in account seat cannot download apps

[Stanford Recr30407121m6b3]

Hi all - I have a team of three, and two of them have seats for creative clouds per our Adobe plan. One of them is having a hard time downloading apps from the creative cloud. Her email matches the email in our Adobe account; we also tried deleting her and adding her back on. To no avail, still have a hard time downloading apps. Any suggestions are welcome, thanks!

[John T Smith]

>hard time downloading

Meaning exactly what? What is the error message? What is her computer and operating system?

[Peru Bob]

Moved to the Enterprise and Teams forum.

[kglad]

per @John T Smith, more details are needed. 

and unless the computer she's using is controlled by you (the admin, i assume) and it's a download (not licensing) issue, you have nothing to do with the problem.

<moved from cc services>