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Billy Barule
Participant
October 23, 2018
Question

Verify License of Acrobat Pro DC via Registry or Other Method

  • October 23, 2018
  • 1 reply
  • 11775 views

I have a couple of subscription licenses for Acrobat Pro DC. Our notes on the computers they were assigned to were misplaced. We think we have a good sense of which computers have them, but is there a way to confirm remotely, i.e., via a Registry Key or .XML file or similar on the computer, without having to connect to the computer and launch the software?

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1 reply

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Adobe Employee
Steve Cordero
Adobe Employee
October 23, 2018

You can determine what type of license a machine has via the SWID tag file.

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Billy BaruleAuthor
Participant
October 24, 2018

This doesn’t let me identify what email address the installation is associated with. There’s nothing in this file indicating that information.

S
Adobe Employee
Steve Cordero
Adobe Employee
October 24, 2018

I get that. I know it’s a Subscription, and the SWID Tag info page helped explain the different tags and the associated version of the software.

I want to know the email address it’s associated with. On my computer, I can go into Acrobat and look under the Help Menu very easily – it currently reads “Sign Out (t**@**.com). For computers that I support that are remote to me, I don’t want to have to remotely connect to each computer, open the Application, and check the Help Menu if I can identify the ‘who’ via a file or registry key.

I’ve got some people that are of the mindset that this software can be installed an unlimited number of times. While this is true – that it can be installed again and again – the issue is that the 3rd install deactivates the 1st, the 4th deactivates the 2nd, 5th deactivates the 3rd, etc. etc. etc. Or in the case where my documentation doesn’t tell me that joe@domain.com’s<mailto:joe@domain.com's> license is on JOE-PC and JOE-LAPTOP, I want to be able to figure that out without getting in the user’s way if I don’t have to.

-Tim


That's beyond the scope of what you can find out from SWID tag file or the LEID.   It sounds like you almost want to track the User's usage and location.  I don't have a suggestion for you with that type of question.

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