Verify License of Acrobat Pro DC via Registry or Other Method

[Billy Barule]

I have a couple of subscription licenses for Acrobat Pro DC. Our notes on the computers they were assigned to were misplaced. We think we have a good sense of which computers have them, but is there a way to confirm remotely, i.e., via a Registry Key or .XML file or similar on the computer, without having to connect to the computer and launch the software?

[Steve Cordero]

You can determine what type of license a machine has via the SWID tag file.

[Billy Barule]

This doesn’t let me identify what email address the installation is associated with. There’s nothing in this file indicating that information.

[Steve Cordero]

It's there, but you need to look for it.   Here is an edited formatted output from the SWID tag ETK script and an Acrobat XI install.  Notice the Bold Underlined Italicized item "channel_type:" that says "SUBSCRIPTION". 

machine_name: COMPUTER_NAME

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

swid_filename: regid.1986-12.com.adobe/regid.1986-12.com.adobe_V7{}AcrobatCont-12-Mac-GM.swidtag does not exists!

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

Serial Number: 9606

product_title: Acrobat XI Pro

product_version:

name: 1.0

numeric:

major: 1

minor: 0

activation_status: activated

channel_type: SUBSCRIPTION

customer_type: RETAIL

swid_filename: regid.1986-12.com.adobe_V7{}CreativeCloudEnt-1.0-Mac-GM-MUL.swidtag exists!

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

swid_filename: regid.1986-12.com.adobe/regid.1986-12.com.adobe_V7{}AcrobatETLA-12-Mac-GM-MUL.swidtag does not exists!

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

swid_filename: regid.1986-12.com.adobe_V7{}AcrobatESR-12-Mac-GM-en_US.swidtag does not exists!

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

Serial Number: 9707

product_title: Acrobat XI Pro

product_version:

name: 11.0

numeric:

major: 11

minor: 0

activation_status: serialized

channel_type: UNKNOWN

customer_type: UNKNOWN

swid_filename: regid.1986-12.com.adobe_V6{}AcrobatPro-AS2-Mac-GM-MUL.swidtag exists!

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

[Billy Barule]

I get that. I know it’s a Subscription, and the SWID Tag info page helped explain the different tags and the associated version of the software.

I want to know the email address it’s associated with. On my computer, I can go into Acrobat and look under the Help Menu very easily – it currently reads “Sign Out (t**@**.com). For computers that I support that are remote to me, I don’t want to have to remotely connect to each computer, open the Application, and check the Help Menu if I can identify the ‘who’ via a file or registry key.

I’ve got some people that are of the mindset that this software can be installed an unlimited number of times. While this is true – that it can be installed again and again – the issue is that the 3rd install deactivates the 1st, the 4th deactivates the 2nd, 5th deactivates the 3rd, etc. etc. etc. Or in the case where my documentation doesn’t tell me that joe@domain.com’s<mailto:joe@domain.com's> license is on JOE-PC and JOE-LAPTOP, I want to be able to figure that out without getting in the user’s way if I don’t have to.

-Tim

[Steve Cordero]

That's beyond the scope of what you can find out from SWID tag file or the LEID.   It sounds like you almost want to track the User's usage and location.  I don't have a suggestion for you with that type of question.