What happened to our account?

[Данила27684106wxbs]

We paid for Adobe Stock till 7th July. 7th of february we found 0 licenses and "no plan".
Our user card changed from:

To:

So, what happened?!?

[kglad]

open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

[Ashish_Harrison]

Hi @Данила27684106wxbs I can see you have a limit of 40 assets a month and those 40 licenses are already consumed. If you find any discrepancy in assets please feel free to connect with Adobe Support.

Thanks!

[Данила27684106wxbs]

WE PAID 40 licences a month TILL JULY. AND DID NOT GET OUR FUBRUARY 40

[kglad]

@Данила27684106wxbs 

again, contact support.

[Данила27684106wxbs]

AGAIN HOW?

[Данила27684106wxbs]

[Ashish_Harrison]

Please send an email to ecs@adobe.com thank you!

[Ashish_Harrison]

Hi @Данила27684106wxbs please follow the steps mentioned in the help article, let me copy and paste those steps here for your convenience.

Help article: https://helpx.adobe.com/enterprise/using/support-for-enterprise.html#:~:text=In%20the%20Admin%20Cons....

1. In the Admin Console, navigate to Support > Support Summary.
2. Click Create Case. The Create Case window appears.
3. Identify and select the category your issue falls into and click Create Case.
4. In the form that appears, specify the name of the product you need assistance with. To see a list of options, type the first few letters of the product name.
5. Provide more details about your issue in the window that appears.
6. Click Next to add more details about the issue. In the window that follows, fill in the following information:

   Click Submit. A support case is created, and a notification displays.

    

   When you submit a case, a case ID is assigned, and you can track the progress via the Admin Console. All responses are updated to the case, and are also sent by email.

    

   To view the details, or update a support case, click the title of the case on the Support Summary or the Support Cases page

[Данила27684106wxbs]

Are you ok? I told ya i cannot gent to console, man...

[Ashish_Harrison]

Hi @Данила27684106wxbs I am sorry as I have already posted my comments then the screenshot appeared to me, I can understand your exasperation. Please check my other comment.

"Please send an email to ecs@adobe.com thank you!"

[Ashish_Harrison]

"Please send an email to ecs@adobe.com thank you!"

[Данила27684106wxbs]

There is no way to connect with Adobe Support. 

Or tell me HOW