What is the best way to Changing a License User's email address

[GA spartan]

What is the best way to change a licensed user's email address and preserve all docs etc under that user?

[Anshul_Nautiyal · Accepted solution]

Hi, @GA spartan

Thank you for reaching out. Based on your query, it appears you're looking for a way to change a licensed user's email address while preserving all associated documents and content under that user. Please confirm if this is the issue you need assistance with.

As checked, you have an active Creative Cloud for Teams subscription associated with the Adobe ID used to submit this query. Since your plan uses Adobe IDs, there is currently no automated method to change a user's email address and retain all assets and license entitlements under the same account. For more information, you can refer to the following document:
https://adobe.ly/4jrkVYT

For Federated ID or Enterprise ID users, user details can be updated using the Admin Console, Azure Sync, Google Sync, the User Sync tool, or the User Management API.

In your case, we recommend either backing up all necessary documents or transferring files between accounts using the steps outlined here:
https://adobe.ly/3ReXHcE
Once the backup or transfer is complete, you can remove the old email address from the Admin Console, add the new email address, assign the license, and restore the files to the new account.

Alternatively, if your organization is using Adobe storage for business, the user accounts and their associated content are owned by the organization. When a user leaves the organization or the account is deleted, assets can be transferred from the user’s folders to another user using the Admin Console. More information on this process can be found here:
https://adobe.ly/3Re5VSg

Hope this helps. Let us know if you need further assistance with any of these steps.

Regards,
^AN

[Patriot Homes]

Does this mean you would have to pay the early cancellation fee for the old user account that needs to be replaced by the new user account? I have one team member that will no longer be using adobe in the field and we are needing to transfer it the account / update the email to our company admin email.

[Anshul_Nautiyal]

Hi @GA spartan,

Thank you for reaching out.

Upon reviewing your account, I can confirm that you have an active Creative Cloud for Teams plan associated with the Adobe ID used to post this query. Could you please confirm if your question is regarding the licenses under this contract?

Please note that with a Teams plan, you have the flexibility to manage license assignments through the Admin Console. This means you can remove a license entitlement from one user and assign it to another without incurring any cancellation fees.

As you mentioned that one of your team members will no longer be using Adobe, and you wish to reassign that license to a different user, you can do so by following these steps:

Sign in to the Adobe Admin Console as an administrator.

Navigate to Users > Users.

Select the user, and under Products, remove or edit the license assignment. Click Save.

Then, go to the Products section in the Admin Console.

Click Assign Users on the relevant product.

Enter the name or email address of the new user and click Save.

You can refer to this guide for more details:
https://adobe.ly/4lVkFTm

Let us know if you have any further questions—we’re happy to help.

Regards,
^AN