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Why am I denied access to Lightroom CC even through it is included in my enterprise plan?

New Here ,
Jun 17, 2019 Jun 17, 2019

​

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Enterprise , Manage account
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correct answers 1 Correct answer

Adobe Employee , Jun 17, 2019 Jun 17, 2019

Hi,

The product profile you have been added to has no storage set. Lightroom CC requires storage and services to function. If this does not meet your needs please speak to an IT Admin for your Admin console and request to be added to a profile that includes storage.

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Adobe Employee ,
Jun 17, 2019 Jun 17, 2019

Hi,

Can you provide further details of this issue? In what way are you denied access to Lightroom CC?

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New Here ,
Jun 17, 2019 Jun 17, 2019

Hi Al,

See Below. When I continue and attempt to sign in with my Adobe ID, I only ever get redirected
back to this window. It's only this application. Everything else works perfectly, including Lightroom classic.

Any help would be appreciated.

Screenshot 2019-06-17 at 12.19.13.png

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Adobe Employee ,
Jun 17, 2019 Jun 17, 2019

Hi,

The product profile you have been added to has no storage set. Lightroom CC requires storage and services to function. If this does not meet your needs please speak to an IT Admin for your Admin console and request to be added to a profile that includes storage.

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New Here ,
Jun 17, 2019 Jun 17, 2019

Great, I'll do that!

Thank you for the help.

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New Here ,
Apr 22, 2020 Apr 22, 2020
LATEST

Hi, 

 

What do you mean Lightroom CC requires storage and services to function. How can I do this on my own device

 

Thank you

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