Window 7 client -- RemoteUpdateManger -- failed to send the request to server to get the response - 404

[paulb23764045]

I'm having issues running RemoteUpdateManager within a Windows 7 client.

Have successfully installed Adobe CC 2015 using Creative Cloud Packager.

However -- when i run RemoteUpdateManager -- with "as Administrator" -- the DLM.log -- states the following...

07/27/15 11:01:42:870 | [INFO] |  |  |  |  |  |  | 6060 | *******************start of Download****************

07/27/15 11:01:42:870 | [INFO] |  |  |  |  |  |  | 6060 | GDE Version is 9.0.0.4 (BuildVersion: 6.0; BuildDate: Wed Mar 04 2015 21:34:10 )

07/27/15 11:01:42:870 | [INFO] |  |  |  |  |  |  | 6060 | The file to be downloaded is http://macadmin.risd.edu/webfeed/oobe/aam20/win/updaterfeed.xml

07/27/15 11:01:42:870 | [INFO] |  |  |  |  |  |  | 6060 | Going to download the file at C:\Users\Administrator.OIT-0-loan123\AppData\Local\Adobe\AAMUpdater\1.0\Data/webfeed.xml

07/27/15 11:01:43:775 | [ERROR] |  |  |  |  |  |  | 6060 | The error has come and the http error code is - 404

07/27/15 11:01:43:775 | [ERROR] |  |  |  |  |  |  | 6060 | Failed to send the request to server to get the response - 404

07/27/15 11:01:43:775 | [INFO] |  |  |  |  |  |  | 6060 | *******************End****************

On the Windows 7 client -- I have done the following...

Disabled the firewall.

The Adobe Update Server is hosted on a Mac Server running Yosemite.

My mac clients are not having the same issues and run without issue.

Any ideas or suggestions????

[Atul_Saini]

Moving the discussion to Deployment for Creative Cloud Team, Enterprise, & CS

[Ashubijalwan1]

Hi Paul,

Please check the client configuration file for update server location in case you are using Adobe update server within your environment.

Thanks,
Ashish

[paulb23764045]

Yes — we “using Adobe update server within our environment.

In a windows 7 client computer — where is the “client configuration file” located?

Or is this file located in our internal Adobe Update Server?

Or other?

Please be clarify.

Thank you

[Mandhir Bhatia]

Paul,

The configuration files are created and stored at locations below:

Creative Cloud Help | Using Adobe Update Server Setup Tool

Thanks

Mandhir

[paulb23764045]

Thank you for the link…

Yes the Overrides files (configuration files) are configured correctly - on my end.

The Adobe Update Server is hosted internal on our OS X server running OS X Server (latest version).

I am not getting any errors from the Macintosh Clients.

The “404” error is only coming from the Windows 7 clients.

Can you please assist?

Can we coordinate a “GoToMeeting” in order for one of your support staff to take a look at our internal server settings?

Thank you,

Paul