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Admin console unavailable.

Community Beginner ,
Oct 18, 2019

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Hi. 


Starting Tuesday, after validation of the password on https://adminconsole.adobe.com, I'm getting only the notification below but not access to management


Storage is being updated

The storage for your organization is being updated and will be available soon. Your users will not be impacted and will have continuous access to Creative Cloud during the update. Once completed, your storage will be allocated at the organizational level as opposed to the individual level. This allows the organization to manage all the storage purchased, instead of each user managing their own storage.

 
If any predictions about when this upgrade is planned to be finished exist, please share them with me.

Thank you in advance.
Regards, 
--
Adrian Baran.

Hello Adrian,

We have escalated the issue and our engineering is working on it, will update the thread as soon as the issue is resolved.
Thanks,
Nikhil Gupta

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Admin console unavailable.

Community Beginner ,
Oct 18, 2019

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Hi. 


Starting Tuesday, after validation of the password on https://adminconsole.adobe.com, I'm getting only the notification below but not access to management


Storage is being updated

The storage for your organization is being updated and will be available soon. Your users will not be impacted and will have continuous access to Creative Cloud during the update. Once completed, your storage will be allocated at the organizational level as opposed to the individual level. This allows the organization to manage all the storage purchased, instead of each user managing their own storage.

 
If any predictions about when this upgrade is planned to be finished exist, please share them with me.

Thank you in advance.
Regards, 
--
Adrian Baran.

Hello Adrian,

We have escalated the issue and our engineering is working on it, will update the thread as soon as the issue is resolved.
Thanks,
Nikhil Gupta

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544

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Oct 18, 2019 0
Adobe Employee ,
Oct 21, 2019

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Hi Adrian,

Thanks you for your query. We will get back with more guidance shortly. Meanwhile, you can refer to the following articles (if you haven't already) to know more about the storage update:

https://helpx.adobe.com/enterprise/using/storage-for-business.html

https://helpx.adobe.com/enterprise/using/manage-adobe-storage.html

   

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Oct 21, 2019 1
Community Beginner ,
Oct 22, 2019

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Hi Chiradeep!

 

Do you have any news? We extremely need assistance while we are unable to provide a new license to our customers for a week already. The only way I found to communicate with Support is this forum. If you know any other possibilities to get help - please re-route my request.
I'm ready to provide you with any information you may need. 


Regards, 


Adrian Baran


IT Support Engineer

Valtech UA

adrian.baran@valtech.com

 

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Oct 22, 2019 0
Adobe Employee ,
Oct 22, 2019

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Hello Adrian,

We have escalated the issue and our engineering is working on it, will update the thread as soon as the issue is resolved.
Thanks,
Nikhil Gupta

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Oct 22, 2019 2
Community Beginner ,
Oct 22, 2019

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Is back. Thank you, Nikhil and Chiradeep! 

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Oct 22, 2019 1