CC Enterprise Install Error 81

Forum|Forum|6 years ago
December 18, 2019
3 replies
1776 views

Am trying to install CC onto a new laptop, Windows 10. There are absolutely no Adobe programs of any kind that have ever been installed on the computer and I have even run the Cleaner app to be certain. On a fresh reboot, with nothing else running and definitely nothing else installing, I continue to get error 81. What could be causing this?

12/17/19 22:38:32:575 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4772 | Build Version - 1.15.0.126
12/17/19 22:38:32:575 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4772 | Logging Level verbosity Set to 4
12/17/19 22:38:32:575 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4772 | Executing immediate custom action for install mode.
12/17/19 22:38:32:576 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4772 | The CustomActionData string is : mode=install;sourceDir=D:\2019-1212-Win10-AllowUpdates_en_US_WIN_64\2019-1212-Win10-AllowUpdates\Build\;installDir=;origDB=D:\2019-1212-Win10-AllowUpdates_en_US_WIN_64\2019-1212-Win10-AllowUpdates\Build\2019-1212-Win10-AllowUpdates.msi;installLang=
12/17/19 22:38:32:576 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4772 | Successfully executed the immediate custom action for install mode .
12/17/19 22:38:37:442 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Build Version - 1.15.0.126
12/17/19 22:38:37:442 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Logging Level verbosity Set to 4
12/17/19 22:38:37:442 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Executing the deferred custom action.
12/17/19 22:38:37:448 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Obtained the following as CustomActionData
12/17/19 22:38:37:448 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | (mode=install;sourceDir=D:\2019-1212-Win10-AllowUpdates_en_US_WIN_64\2019-1212-Win10-AllowUpdates\Build\;installDir=;origDB=D:\2019-1212-Win10-AllowUpdates_en_US_WIN_64\2019-1212-Win10-AllowUpdates\Build\2019-1212-Win10-AllowUpdates.msi;installLang=)
12/17/19 22:38:37:448 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | (mode=install;sourceDir=D:\2019-1212-Win10-AllowUpdates_en_US_WIN_64\2019-1212-Win10-AllowUpdates\Build\;installDir=;origDB=D:\2019-1212-Win10-AllowUpdates_en_US_WIN_64\2019-1212-Win10-AllowUpdates\Build\2019-1212-Win10-AllowUpdates.msi;installLang=)
12/17/19 22:38:37:448 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Original database path is : D:\2019-1212-Win10-AllowUpdates_en_US_WIN_64\2019-1212-Win10-AllowUpdates\Build\2019-1212-Win10-AllowUpdates.msi
12/17/19 22:38:37:458 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | OptionXML saved at location :: C:\Users\jfsea\AppData\Local\Temp\{B26C1582-53C1-469C-981C-049290B2F9E1}\\{CD9A5B3D-3138-48C7-BE6A-CD038E02A997}
12/17/19 22:38:37:482 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Build Version - 1.15.0.126
12/17/19 22:38:37:482 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Logging Level verbosity Set to 4
12/17/19 22:38:37:482 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | CustomAction Parameters obtained...
12/17/19 22:38:37:482 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | optXMLPath :: C:\Users\jfsea\AppData\Local\Temp\{B26C1582-53C1-469C-981C-049290B2F9E1}\\{CD9A5B3D-3138-48C7-BE6A-CD038E02A997}
12/17/19 22:38:37:482 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | setupBasePath :: D:\2019-1212-Win10-AllowUpdates_en_US_WIN_64\2019-1212-Win10-AllowUpdates\Build\
12/17/19 22:38:37:482 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | installDirPath ::
12/17/19 22:38:37:483 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | installLang ::
12/17/19 22:38:37:483 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Initializing Custom Action Data from parameters
12/17/19 22:38:37:483 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Provisioning Tool path is (C:\Users\jfsea\AppData\Local\Temp\{B26C1582-53C1-469C-981C-049290B2F9E1}\\{49E9B70A-EBAD-4B94-8703-3E1CA2B80962}).
12/17/19 22:38:37:483 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Preconditioning Tool path is (C:\Users\jfsea\AppData\Local\Temp\{B26C1582-53C1-469C-981C-049290B2F9E1}\\{05E9F125-E3C3-4DB4-AE9B-7C7D4F21FD63}).
12/17/19 22:38:37:485 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Starting to run the custom action for install mode
12/17/19 22:38:37:485 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | STEP 1: Starting to parse Option XML.
12/17/19 22:38:37:520 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Match OS lang option selected
12/17/19 22:38:37:520 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Added OS Language (en_US) to the install language fallback.
12/17/19 22:38:37:520 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Install language fallback contains following languages :
12/17/19 22:38:37:520 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | (en_US)
12/17/19 22:38:37:520 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | (en_US)
12/17/19 22:38:37:520 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Self-Update BootStrapper Relative Path doesn't exist.
12/17/19 22:38:37:520 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Failure in getting Self-Update Folder Path.
12/17/19 22:38:37:521 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | No of updates found (0).
12/17/19 22:38:37:521 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | No of HD products found (29).
12/17/19 22:38:37:521 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Failed to get value for conflicting processes...
12/17/19 22:38:37:521 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Failed to parse the conflictProcessInfo for HD media (CDEC1.0.0)...
12/17/19 22:38:37:523 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Failed to get value for conflicting processes...
12/17/19 22:38:37:523 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Failed to parse the conflictProcessInfo for HD media (COMP1.2)...
12/17/19 22:38:37:533 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Failed to get value for conflicting processes...
12/17/19 22:38:37:533 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Failed to parse the conflictProcessInfo for HD media (LIBS3.6.1)...
12/17/19 22:38:37:547 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Failed to get value for conflicting processes...
12/17/19 22:38:37:547 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Failed to parse the conflictProcessInfo for HD media (CORG1.1)...
12/17/19 22:38:37:550 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Failed to get value for conflicting processes...
12/17/19 22:38:37:550 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Failed to parse the conflictProcessInfo for HD media (CORE1.0)...
12/17/19 22:38:37:557 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Failed to get value for conflicting processes...
12/17/19 22:38:37:557 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Failed to parse the conflictProcessInfo for HD media (CCXP3.3.0)...
12/17/19 22:38:37:562 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Failed to get value for conflicting processes...
12/17/19 22:38:37:562 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Failed to parse the conflictProcessInfo for HD media (COCM1.0)...
12/17/19 22:38:37:564 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Failed to get value for conflicting processes...
12/17/19 22:38:37:564 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Failed to parse the conflictProcessInfo for HD media (KANC1.0.1)...
12/17/19 22:38:37:564 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | The media info tag marked for auto-install (KANC) (1.0.1)
12/17/19 22:38:37:581 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Failed to get value for conflicting processes...
12/17/19 22:38:37:581 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Failed to parse the conflictProcessInfo for HD media (COSY4.3.16)...
12/17/19 22:38:37:588 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Failed to get value for conflicting processes...
12/17/19 22:38:37:588 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Failed to parse the conflictProcessInfo for HD media (COPS1.0)...
12/17/19 22:38:37:593 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Custom deployment path doesnt exist in options XML
12/17/19 22:38:37:608 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Failed to find Royalty Bearing attribute info.
12/17/19 22:38:37:608 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Found the AppsPanel attribute info (true)
12/17/19 22:38:37:608 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Found the AdminPrivilege attribute info (true)
12/17/19 22:38:37:608 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Number of Medias found = 1

12/17/19 22:38:37:612 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Deployment XML created at path :: C:\Users\jfsea\AppData\Local\Temp\{4F3CE154-69AF-4AB2-A420-3A2C4AB0A536}\\{0649D414-B93B-4174-B897-492F0873DD6D}
12/17/19 22:38:37:616 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Override XML created at path :: C:\Users\jfsea\AppData\Local\Temp\{4F3CE154-69AF-4AB2-A420-3A2C4AB0A536}\\{C423E1D8-C412-4BBA-8971-4C982D551D29}
12/17/19 22:38:37:616 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Conflict process info retrieved (<ConflictingProcess headless="false" forceKillAllowed="false" adobeOwned="false">
<RegularExpression>^[Pp][Oo][Ww][Ee][Rr][Pp][Nn][Tt]\.[Ee][Xx][Ee]$</RegularExpression>
<ProcessDisplayName>Microsoft PowerPoint</ProcessDisplayName>
<ParentRegularExpression></ParentRegularExpression>
<ParentDisplayName></ParentDisplayName>
<RelativePath></RelativePath>
</ConflictingProcess><ConflictingProcess headless="false" forceKillAllowed="false" adobeOwned="true">
<RegularExpression>^[Aa][Cc][Rr][Oo][Bb][Aa][Tt]\.[Ee][Xx][Ee]$</RegularExpression>
<ProcessDisplayName>Adobe Acrobat X</ProcessDisplayName>
<ParentRegularExpression></ParentRegularExpression>
<ParentDisplayName></ParentDisplayName>
<RelativePath>[INSTALLDIR]\Acrobat 10.0\Acrobat\Acrobat.exe</RelativePath>
</ConflictingProcess><ConflictingProcess headless="false" forceKillAllowed="false" adobeOwned="false">
<RegularExpression>^[Ww][Ii][Nn][Ww][Oo][Rr][Dd]\.[Ee][Xx][Ee]$</RegularExpression>
<ProcessDisp
12/17/19 22:38:37:617 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Deployment Manager is running in Install Mode.
12/17/19 22:38:37:618 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | STEP 2: Starting to launch ASU AAM.
12/17/19 22:38:37:619 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Starting apply CCP ASU.
12/17/19 22:38:37:619 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Bootstrapper launch location is :: D:\2019-1212-Win10-AllowUpdates_en_US_WIN_64\2019-1212-Win10-AllowUpdates\Build\ASU2\Set-up.dat
12/17/19 22:38:37:620 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Build Version - 1.15.0.126
12/17/19 22:38:37:620 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Logging Level verbosity Set to 4
12/17/19 22:38:37:620 | [FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Failed to launch the Bootstrapper process.Stopping the installation process.
12/17/19 22:38:37:620 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | CCP ASU installation failed with ErrorCode (81). Ignoring this ASU failure.
12/17/19 22:38:37:620 | [ERROR] | | ASU | DeploymentManager | HDPIMWrapper | | | 4764 | Failed to initialize HDPIM wrapper, failed to load HDPIM library/Setup () (C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Setup.exe)...
12/17/19 22:38:37:620 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Failed to initialize HDPIM for conflict processes handling ...
12/17/19 22:38:37:620 | [ERROR] | | ASU | DeploymentManager | HDPIMWrapper | | | 4764 | Failed to initialize HDPIM wrapper, failed to load HDPIM library/Setup () (C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Setup.exe)...
12/17/19 22:38:37:620 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Failed to initialize HDPIM library while installing updates ...
12/17/19 22:38:37:620 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Starting to clean the partially installed payloads.
12/17/19 22:38:37:662 | [ERROR] | | ASU | DeploymentManager | HDPIMWrapper | | | 4764 | Failed to initialize HDPIM wrapper, failed to load HDPIM library/Setup () (C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Setup.exe)...
12/17/19 22:38:37:662 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Failed to initialize HDPIM library in cleanup mode ...
12/17/19 22:38:37:663 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | Failed to get/verify the UpdaterCore inventory base path (C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\)
12/17/19 22:38:37:663 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 4764 | sendAnalytics : Unable to find deviceId.
12/17/19 22:38:37:715 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 4764 | The output of process received in execWithOutput :
Microsoft Windows [Version 10.0.18363.535]

___Dom___

Community Manager

Please restart the computer and try the installation again after making sure that there are no background processes for Microsoft Office or Acrobat running. It looks from the above log file like Microsoft PowerPoint and Acrobat were both running, which can block the installation.

JFSealeAuthor

Hi Dominic, thank you for the help - I am trying it right now, and on a fresh reboot it's still giving the error. Nothing else is running. PowerPoint is installed but not running - I even temporarily moved the exe files for powerpnt to the desktop to block them from even considering running and it still did not install. Acrobat is not installed on the computer and never has been. I have done a search of the hard drive for any instance of any file called acrobat.exe and there is none.

How are you running the installation, exactly? Ideally, the setup.exe should be run from an account with full administrative priviletges.

Does "msconfig" show anything starting at boottime that is not from Microsoft or Adobe? If so, please try disabling it and rebooting.

Yes, I am running as a full administrator. I've tried disabling everything on startup and restarting, then killing all nonessential processes and tasks. As this is a pretty new laptop, I've even gone ahead and uninstalled virtually everything but the main software, including Bitdefender internet security. Virtually all that is left is MS Office 2019, Dropbox (disabled), One Drive (disabled), G Suite Sync (disabled), Drive File Stream (disabled), Chrome, Quickbooks, and KeePass. Even removed the majority of the Dell/Microsoft bloatware.

My IT actually advised me to install from the .msi file, not the setup.exe file. But neither work.

No replies yet - any help? All the relevant posts around error 81 have to do with renaming PDApp folder, but this folder does not exist on my computer.

Anonymous

Moving to the Get Started forum from Community Help

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