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How do I install my volume license for CS5 on a new computer?

Community Beginner ,
Jun 02, 2016

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I have a license of CS5 master collection bought by Helmholtz Zentrum München for my personal use at home. I must swap this software (product key [removed-kglad]) to my new PC and cannot uninstall it from my old PC, because this PC no longer boots. What shall I do in order to properly install the software on my new PC?

Hi Jeff,

thank you for your e-Mail. Please close the case. I change to inkscape,

gimp and lubuntu.

Yours sincerely, Hans,

a former helpdesk-agent

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How do I install my volume license for CS5 on a new computer?

Community Beginner ,
Jun 02, 2016

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I have a license of CS5 master collection bought by Helmholtz Zentrum München for my personal use at home. I must swap this software (product key [removed-kglad]) to my new PC and cannot uninstall it from my old PC, because this PC no longer boots. What shall I do in order to properly install the software on my new PC?

Hi Jeff,

thank you for your e-Mail. Please close the case. I change to inkscape,

gimp and lubuntu.

Yours sincerely, Hans,

a former helpdesk-agent

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Adobe Community Professional ,
Jun 02, 2016

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don't post your serial number in public forums.

using the cs5 master collection installation files (linked below if needed), install on your new computer.

if you see an activation count error, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html and request an activation count reset.

You can use the appropriate link below for your installation file(s)

Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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Community Beginner ,
Jun 06, 2016

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Dear Bani,

thank you very much for your attempts. But please have a look at the

pleasant chat, I had with the volume license people:

================================================

Raghu : As Per Your Issue Submission I Understand you want Us to Reset the

Activation's on Your CS5 Product, Is that Correct?

Johannes Tritschler: yes, exactly!

Raghu : We Will Help You.

Raghu : Please Provide the Serial Number So We Can Check?

Johannes Tritschler: 1325-1065-*****

Raghu : Let me check, Please Wait.

Raghu : The Serial Number you have Provided Is for Master Collection CS5

Volume License Product In German for Windows Computer.

Johannes Tritschler: this was a volume license, bought by Helmholtz Zentrum

München. Konrad Hierl was responsible for Einkauf. I had this discussion

already yesterday

Raghu : To Help You Further I Will Transfer Chat to Our Volume License

Team.

Raghu : Please Wait While I Transfer the Chat.

info: Please wait while we connect you to a representative.

info: You are now chatting with Deepti.

Please don’t close the chat window or browser tab since it will end our

chat session.

Deepti: Hello! Welcome to Adobe support.

Deepti: How are you doing today?

Johannes Tritschler: Hallo, I want to activate CS5 on my new PC. My license

is a volume license

Deepti: I would like to inform you that we are not supporting the

installation and activation of CS5.

Johannes Tritschler: that 's all you have to say? I was responsible for

Adobe software at Helmholtz Zentrum. Therefore I had used CS5 at home too,

it must be possible that a license Helmholtz Zentrum payeds for survives a

node swap,

Deepti: Please visit Adobe User Forums at

http://www.adobe.com/support/forums <https://forums.adobe.com/welcome>

Johannes Tritschler: well, if that 's consumer service by Adobe, I will

change to freeware

Deepti: I am sorry but this is a very old version and we do not support it

anymore.

Johannes Tritschler: I don't need support, I need an activation counter

reset, because my old PC no longer boots!

Deepti: We cannot reset the activation counter as it is a volume license

and it is deactivated by un installing the app.

Johannes Tritschler: bye bye Adobe!

================================================

Dear Bani, any idea, what can be done for me? Against stiff resistance, I

personally replaced CorelDraw by Photoshop, Illustrator, Acrobat and

InDesign in the Helmholtz Zentrum München long ago in 1997. As it looks to

me, I will have to change to GIMP an Inkscape after nearly twenty years of

my service for Adobe and Adobe 's software for me and my custoners!

Viele Grüße, Dein Hans

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Adobe Employee ,
Jun 10, 2016

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Hi Glenngould65,

I went through the chat script, the CS 5 serial number you have is a volume license, moving this thread to Deployment for Creative Cloud Team, Enterprise, & CS​ , as experts here will be able to assist you better and quick.

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Adobe Employee ,
Jun 13, 2016

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Hi,

If you can send me a private message via this forum with your serial number I will look into this for you.

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Community Beginner ,
Jun 13, 2016

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Hallo,

thank you very much for your post. Can you solve my problem with Adobe? The license key reads:

( Removed by moderator- Kindly do not post your personal information over here, use the personal message option to do so ).

I hope, posting this key on your request will not infuriate the moderator. If so, please delete my message.

Sincerely

Johannes Tritschler

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Adobe Employee ,
Jun 13, 2016

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Hi,

Thanks for that. This is a volume serial number. Therefore it does not use activations, so having it on your old PC will make no difference. The problem here is that you need to have a volume installer and not a regular retail installer (such as the downloads linked above).

To get the volume installer go to the Adobe Licensing Website and download the correct media.

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Community Beginner ,
Jun 17, 2016

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Hi Jeff,

thank you for your e-Mail. Please close the case. I change to inkscape,

gimp and lubuntu.

Yours sincerely, Hans,

a former helpdesk-agent

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