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Oops something has gone wrong, please try again Creative Cloud Packager

Explorer ,
Jun 11, 2014

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When trying to launch the Creative Cloud Packager on my iMac, i'm running into the "Oops something has gone wrong, please try again" message.  I'm trying to create a deployment and retrying is not allowing me to do so.

Any hints at where to look for a log to explain what is actually happening with this?

Correct answer by coreygeorge | Community Beginner

Go into the ~/Library/Application Support/Adobe/OOBE folder, and delete opm.db. Relaunch the CCPLauncher. You'll have to log in again.

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Oops something has gone wrong, please try again Creative Cloud Packager

Explorer ,
Jun 11, 2014

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When trying to launch the Creative Cloud Packager on my iMac, i'm running into the "Oops something has gone wrong, please try again" message.  I'm trying to create a deployment and retrying is not allowing me to do so.

Any hints at where to look for a log to explain what is actually happening with this?

Correct answer by coreygeorge | Community Beginner

Go into the ~/Library/Application Support/Adobe/OOBE folder, and delete opm.db. Relaunch the CCPLauncher. You'll have to log in again.

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Most Valuable Participant ,
Jun 11, 2014

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Community Beginner ,
Jul 29, 2014

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Go into the ~/Library/Application Support/Adobe/OOBE folder, and delete opm.db. Relaunch the CCPLauncher. You'll have to log in again.

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Community Beginner ,
Sep 17, 2014

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Deleting ~/Library/Application Support/Adobe/OOBE/opm.db worked for me.

Thank you coreygeorge!

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Community Beginner ,
Oct 23, 2014

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+1 for deleting ~/Library/Application Support/Adobe/OOBE/opm.db

Thanks coreygeorge

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New Here ,
Jun 23, 2015

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hi, sorry to sound like a numpty but what is the full link?

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New Here ,
Apr 14, 2015

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Thanks coreygeorge!  It worked!

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New Here ,
Jun 23, 2015

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hi, sorry to sound like a numpty but what is the full link?

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Adobe Employee ,
Jul 15, 2015

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Hi eclzi,

Do you mean the full path to the opm.db?

/Users/[username]/Library/Application Support/Adobe/OOBE/opm.db

Christine

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New Here ,
Aug 27, 2014

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Create an additional admin account on your windows system, and try it from there.

Rich Valentine

rich.valent@gmail.com

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New Here ,
Aug 28, 2015

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I don't have a .db file I have a .conf

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New Here ,
Sep 01, 2015

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In windows 7 professional : the link is

C:\Users\Username\AppData\Local\Adobe\OOBE

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New Here ,
Feb 24, 2020

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This worked for me, also in Windows 10

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