Oops something has gone wrong, please try again Creative Cloud Packager

[JVENGLEY]

When trying to launch the Creative Cloud Packager on my iMac, i'm running into the "Oops something has gone wrong, please try again" message.  I'm trying to create a deployment and retrying is not allowing me to do so.

Any hints at where to look for a log to explain what is actually happening with this?

[John T Smith]

Team Installer http://forums.adobe.com/thread/1363686?tstart=0 may help

[coreygeorge · Accepted solution]

Go into the ~/Library/Application Support/Adobe/OOBE folder, and delete opm.db. Relaunch the CCPLauncher. You'll have to log in again.

[rdstokes]

Deleting ~/Library/Application Support/Adobe/OOBE/opm.db worked for me.

Thank you coreygeorge!

[martbasi]

+1 for deleting ~/Library/Application Support/Adobe/OOBE/opm.db

Thanks coreygeorge

[eclzi]

hi, sorry to sound like a numpty but what is the full link?

[KewlKevin]

Thanks coreygeorge!  It worked!

[eclzi]

hi, sorry to sound like a numpty but what is the full link?

[Chrissy_Klimke]

Hi eclzi,

Do you mean the full path to the opm.db?

/Users/[username]/Library/Application Support/Adobe/OOBE/opm.db

Christine

[richard_valentine]

Create an additional admin account on your windows system, and try it from there.

Rich Valentine

[email removed]

[matth86841318]

I don't have a .db file I have a .conf

[utsavs32927343]

In windows 7 professional : the link is

C:\Users\Username\AppData\Local\Adobe\OOBE

[JosKleinKromhof]

This worked for me, also in Windows 10

[markquinnuk]

This has not worked for me with latest packager and El Capitan. It lets me log in again but then says Oops something has gone wrong, please try again.

I will keep looking for a solution and post hers if I do.

I think the mac auto shutdown while a package build was taking place and I need to find where all these temp files are and delete them.

[alisterblack]

In the Creative Cloud Packager please go to the drop down menu in the top right hand corner and choose Preferences>Click Here to purge cache.

This will remove any damaged cached files and you can do a clean download.

[joelgeist]

FYI: I ran into the same issue.  Turns out my date and time were off.  Once I got that corrected the issue went away