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briceb36202446
briceb36202446
Participant
September 11, 2018
Answered

XD-This app has been blocked by your System Administrator

  • September 11, 2018
  • 3 replies
  • 20204 views

Trying to launch XD CC from the Adobe Creative Cloud. Creative Cloud is installed correctly but receive "This app has been blocked by your system administrator." "Contact your system administrator for more info." We are an enterprise that had to block the Windows Store, but I have enabled the Windows Store on another computer and still get this error. Any help is greatly appreciated.

This topic has been closed for replies.
Correct answer niallm61719081

Hi i got to the bottom of this by turning off gpo one at a time, i had "block launching universal windows apps with windows run time API access from hosted content" once i changed this to not configured and rebooted the system the application launched.

its in policies, admin templates, windows components, app runtime

3 replies

alisterblack
alisterblack
Inspiring
September 13, 2018

Hi,

Please refer to the following document and ensure that all relevant endpoints are open Adobe Creative Cloud Network Endpoints

Check for software like AppLocker which can block specific apps from launching. 

-  Disable windows SmartScreen using Windows's Defender

           -  Go to "Windows Defender Security Center" (Click on windows icon and search)

           -  Go to option "App & Browser Control"

           -  Mark all options to "Off"

We generally get this kind of error when "local group policy" is set to prevent launch of windows store apps. 

Please try following steps -

1.  Open "Edit Group Policy"  (Either press windows key and search OR Run -> gpedit.msc)

    You might need to have admin access here.

2. Go to  Computer  Configuration >  Administrative Templates > Windows Components / Store >

3. Select ""Disable all apps from Windows Store" on right pane.

4. If this setting is "Enabled", it would cause the issue being discussed.

   Set it to "Disabled" / "Not Configured", and check XD launch.

Adobe XD System requirements

Deploying Adobe XD for Enterprise: Issues and Limitations

H
hawfbr
Participant
May 29, 2019

Hello, I've tried all of this and I'm still getting my Adobe XD blocked. Is there any other solution to solve this issue?

    N
    Naveenkumar5FC6
    Participant
    December 3, 2020

    Hi i got to the bottom of this by turning off gpo one at a time, i had "block launching universal windows apps with windows run time API access from hosted content" once i changed this to not configured and rebooted the system the application launched.

    its in policies, admin templates, windows components, app runtime


    I have tried other approaches in this thread and wasn't solving the problem. Later, I figured out this from a random article online and solved it.

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System\BlockHostedAppAccessWinRT

     

    Set the value to 0 disabled.

     

    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    September 12, 2018

    Moving to the correct community Deployment for Creative Cloud for Team, Enterprise, & CS and looping in alisterblackfor help.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 11, 2018

    [moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

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