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Nuk473
New Participant
May 15, 2015
Question

Flash version 17 will not run Xfinity movies?

  • May 15, 2015
  • 1 reply
  • 635 views

I installed the newest version of Flash.  When I went back to xfinity to watch a  movie it would not play (either browser Firefox nor Explorer-latest versions of both).  I uninstalled the newest and installed version 16 from the archives and I can now watch the movies again.  SO, question 1, did anyone else have this issue?  Question 2, is there any way to make v. 17 work correctly at Xfinity 2 go?  I've disabled automatic Flash updates until I get some assurance the new one will work.  

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    1 reply

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    May 15, 2015

    Hi nuk473,


    If your trying to view protected content there could be some issue with the license between versions, although this isn't normal.

    First try logging out of your XFinity account and rebooting the system.

    If that doesn't work, log out of the XFinity and clear the license (protected content) from your system by doing the following:

    1. Launch Flash Player Settings Manager:
      • In OS X: System Preferences > Flash Player
      • In Windows: Control Panel > All Control Panel Items > Flash Player
    2. In Settings Manager go to the Advanced tab
    3. In the Advanced tab click Deauthorize This Computer
    4. Log back into your Xfinity account and attempt to view the movie


    --

    Maria

    N
    Nuk473Author
    New Participant
    May 15, 2015

    Thanks for the thought.  Since version 16 works so far, I am not sure that I want to uninstall version 16, install the newest flash and then try what you suggest.  I guess the crux of the issue is what use is version 17 when version 16 works for me but version 17 doesn't?

     Respectfully,

    Thom Davis

    "The first requisite of a good citizen in this Republic of ours is that he shall be able and willing to pull his weight - that he shall not be a mere passenger." Theodore Roosevelt

    From: m_vargas <forums_noreply@adobe.com>

    To: nuk473 <tpdavis@yahoo.com>

    Sent: Friday, May 15, 2015 4:36 PM

    Subject: You have been mentioned by m_vargas in Re: Flash version 17 will not run Xfinity movies? in Adobe Community

    |

    You have been mentioned

    by m_vargas in Re: Flash version 17 will not run Xfinity movies? in Adobe Community - View m_vargas's reference to you Hi nuk473,

    If your trying to view protected content there could be some issue with the license between versions, although this isn't normal. First try logging out of your XFinity account and rebooting the system.  If that doesn't work, log out of the XFinity and clear the license (protected content) from your system by doing the following: 

    - Launch Flash Player Settings Manager:

    - In OS X: System Preferences > Flash Player

    - In Windows: Control Panel > All Control Panel Items > Flash Player

    - In Settings Manager go to the Advanced tab

    - In the Advanced tab click Deauthorize This Computer

    - Log back into your Xfinity account and attempt to view the movie

    --Maria

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