New distribution page is not always available

[wrooot]

As Adobe is planning to ditch a freely available distribution page for installers Adobe Flash Player Distribution | Adobe , i have made an agreement with Adobe for distributing flash player in my company's network. After completing the agreement process i've received an email with a link (www.adobe.com/products/flashplayer/distribution4.html?auth= with a unique ID). I was able to download newest installer from that page once. But the other 3 times i tried to load this page it just didn't load. www.adobe.com is loading at that point, but this unique link is not. My browser just keeps trying to load it, but nothing happens. Wonder what's the cause. I need to update Flash player in my network as soon as new version is available for security reasons, so i need a reliable source to download the installers and i thought Adobe should be the most reliable in this case.

Also, when completing the agreement form i have checked a checkbox that i should be informed about important releases, updates. But i haven't received anything about the latest update. So i have to resort to checking that page manually (when it works). I don't understand why Adobe decided to close installers from the public access in the first place. But if you do it, do it right at least. Make the page work.

P.S. trying to load that link right now and it just doesn't load (this time from a different PC and internet provider). In the meantime public one loads just fine.

[_maria_]

Hi wrooot,

We apologize for the issues you are encountering.  Please private message me your distribution4 URL and I will forward it to the team responsible for this page to investigate further.

Thank you.

--

Maria

[wrooot]

Sent.

[_maria_]

Hi wrooot,

Thank you. What OS and browser are you using to access the page?  I'm using Windows 7 Enterprise x64 and the latest version of Chrome and the page loads fine and I was able to download a file.

--

Maria

[wrooot]

Windows 7 x64 or x86. Mozilla Firefox 42 (latest). Currently this unique link is loading for me as well. But it wasn't at the time of posting this and many times before. When it is not loading, the public one and www.adobe.com itself is loading fine on the same OS and browser combination.

[_maria_]

Hi,

I've forwarded your issue to the team responsible for the page.  They may reach out to you for more information.

--

Maria

[wrooot]

P.S. could you not mention my nickname in the post (there is nobody else to talk here anyway, this is a forum and don't have to be so formal as an email). Because Jive is sending a notification when a nickname is mentioned, so i get two notifications for the same message.

[ChrisChrisChris]

Are you able to access the page now?  It appears we had some server issues Friday morning PST from 12am-7am.  I'm not sure if you experienced the issues during that timeframe.

Thanks,

-Chris

[wrooot]

The link is loading right now. But i tried not just on Friday. It was different days throughout a week.

[wrooot]

So far it is loading from different locations. Marking this as solved for now.

[wrooot]

Happening again at this moment (as i post this message). Not loading the page.

[Guest]

I always do not have a download from any adobe site! Button do not appear. Youre lucky yet,

[wrooot]

One hour later it loaded, though very slowly.

[wrooot]

Checking this page today it has loaded on the first try.

[_maria_]

Great.  Thanks for the update.

--

Maria

[wrooot]

Tried again just now and it loaded fine again. Maybe it is finally working.

[wrooot]

Again and again this page fails to load for me. A few days ago, now at this right moment. Adobe has just posted new security bulletin. I need to update Flash as soon as possible and distribution page is not loading. For God's sake, Adobe, DO SOMETHING!

Gateway Timeout

The proxy server did not receive a timely response from the upstream server.

Reference #1.afdeef50.1455086157.20d489ae 

[wrooot]

New versions posted today. Again the new distribution page takes ages to load. Then i just went to the old public page, which should've been decommissioned on March 1st and i was able to download new installers from there in a few seconds. And the new distribution page loaded only after 5 minutes. Laughable.

[_maria_]

Thank you for reporting this. Can you please private message me your unique URL?  I'll escalate this to the licensing team.

Thank you.

--

Maria

[_maria_]

Thank you.  I received your message and forwarded it to the licensing team to investigate.

--

Maria

[wrooot]

After i have sent you my distribution URL it doesn't work for me at all. It loads the Adobe Flash Player Distribution | Adobe page and says i have to apply for distribution agreement.

[_maria_]

Hi,

Please private message me the entire URL, please don't include https:// in it, just everything else in the URL.  The forums software is truncating the URL when it includes https://

When did you apply for the distribution license and receive this URL to use?

Thank you.

--

Maria

[wrooot]

I've sent you my link. I don't remember the exact date, but it was in October/November 2015. Like half a year ago.

[_maria_]

Thank you for the additional information and I apologize for the issues you are encountering. I have forwarded this to the licensing team for investigation.

--

Maria

[wrooot]

Solved. Received new link. Actually, my older link was just http. New one is https.