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Rhonda_1234
Participant
September 12, 2011
Question

All of a sudden, can't PDF

  • September 12, 2011
  • 6 replies
  • 4576 views

HELP - I have PDF'd framemaker files for years.  All of a sudden, I follow the same process, it goes thru the steps as it normall does, but the postscrip, log and pdf file generated is EMPTY.  I get a message that there is no data availalbe.  Any sugestions?

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    6 replies

    F
    Community Expert
    FrameMaker-dkCommunity Expert
    Community Expert
    December 27, 2017

    I have had the same problem and found four culprits.

    - Long paths. FrameMaker has difficulty with handling long filepaths when generating pdf's

    - File links from different servers where network speed may differ

    - png files in 24 bit

    - Temp file space. Generating a large pdf creates a large temp file, and you need to make sure there is room for it.

    Bjørn Smalbro - FrameMaker.dk
    Matt-Tech Comm Tools
    Community Expert
    Matt-Tech Comm ToolsCommunity Expert
    Community Expert
    December 27, 2017

    Interesting...the 24-bit PNG and temp file space are things I hadn't experienced myself. I'll add them to my list!

    -Matt SullivanFrameMaker Course Creator, Author, Trainer, Consultant
      B
      bufossil
      Known Participant
      December 27, 2017

      Ok, I found another forum discussion where someone suggested the following, and it worked.

      Blank Fields Adobe PDF Conversion Seetings

      Navigate here and copy all files:

      C > Program Files (x86) > Adobe > Acrobat 11.0 > Acrobat > Settings

      Paste them here:

      C > Users > [user name] > AppData > Roaming > Adobe > Adobe PDF > Settings

      The top three drop-down lists on the Adobe PDF Document Properties window were empty. The steps above put selections in the top list (Default Settings). The next two are still empty, but I can create PDFs again.

      I would like to know how those files suddenly disappeared. I can assure you that I do not go spelunking in the Program Files (x86) folder and randomly delete files.

      Thank you to those who offered suggestions.

        B
        bufossil
        Known Participant
        December 27, 2017

        I am using FM 12.0.4 and Acrobat Pro 11.0.23, and used these tools to publish over 70 PDFs in September for a major release.

        Today, using the same FM files, I have the same issue as the OP, and see the same message in the Distiller.

        This is what I tried:

        1. Tried to print to the Adobe PDF printer, and tried to Save As PDF.

        2. Tried doing both methods from folders on a server or from folders on my local HD.

        3. Tried using existing and new folders, for both source files and output files.

        4. Deleted 12,000+ files from the %temp% folder.

        5. Tried creating a PDF from two different books.

        6. No illegal characters are in the file names. In fact, I created PDF from these files in September the way they are.

        7. Cannot create a PDF of a single chapter of the books I maintain.

        8. I have rebooted.

        9. I made sure I took all Adobe Acrobat Pro updates.

        I still cannot create a PDF from FrameMaker files. I can, however, create PDFs from Word, Outlook, etc.

        On the PDF Setup window, I have nothing selected on the Tags and Links tabs. On the Settings tab, I use all default values. On the Bookmarks tab, and selected Generate PDF Bookmarks, and have Heading 1, 2, and 3 in Include Paragraphs. I have used all of these same settings previously with no issues.

        I would welcome any ideas. Thanks!

        Matt-Tech Comm Tools
        Community Expert
        Matt-Tech Comm ToolsCommunity Expert
        Community Expert
        December 27, 2017

        Check out the steps here to clear out common problems, and then let me know if you still have problems.

        http://www.techcommtools.com/framemaker-pdf-tips-and-tricks/

        -Matt SullivanFrameMaker Course Creator, Author, Trainer, Consultant
        Michael_Müller-Hillebrand
        Michael_Müller-Hillebrand
        Legend
        September 29, 2011

        Rhonda,

        Just another shot in the dark (JASITD): FrameMaker, and especially with its printing process, may get problems if the temp folder of your machine is too full.

        In Windows Explorer enter %tmp% into the address bar and your are there. You may savely delete all files from yesterday and older.

        - Michael

        Bob_Niland
        Community Expert
        Bob_NilandCommunity Expert
        Community Expert
        September 29, 2011

        Any the chance the file name or file path contains a comma?

        Windows Frame fails to print if the path contains a comma.

        J
        jjack102007
        Participating Frequently
        September 29, 2011

        Nope, no commas.

        J
        jjack102007
        Participating Frequently
        September 29, 2011

        I had exactly the same problem.  I finally realized it was the new folder I had created.  When I saved the PDF file to a different folder, it worked just as usual.  So try saving to a different folder and see if that helps.

        R
        Rhonda_1234Author
        Participant
        September 12, 2011
        This is the message I ag getting.  Does anyone know how to fix this?
        \Adobe\Adobe PDF\Settings\High Quality Print.joboptions
        %%[ Warning: Empty job. No PDF file produced. ] %%
        Distill Time: 00 Hour(s) : 00 Minute(s) : 00.422 Second(s)
        A
        Anonymous
        September 12, 2011

        Rhonda, here are some troubleshooting steps:

        1. reboot

        2. look at your Windows > Printers, be sure that the PDF printer is set to be your default printer. The name of the printer is usually something like "Adobe PDF"

        3. open a blank FM document. Type in a few words. Try to make a PDF of it.

        If you get past #3 successfully then the problem could be something odd with your source file, perhaps a graphic that somehow got mangled or something like that. If you can identify what you recently changed, or you can go back to a previously saved version that you know has worked, then load that file and try to make a PDF. If that works then it's almost certainly something that is clobbered in your current file.

        btw, the error message that you showed isn't enough to diagnose any specific problem, unfortunately.

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