Book Crashes on Open -- Other Users Fine

Forum|Forum|5 years ago
April 1, 2020
2 replies
520 views

Due to recent events, our department has all gone remote. For FrameMaker only, we have setup a virtual machine on our local server and VPN into it remotely. I've installed and updated Frame (most current version/update). I can use it fine for all of our book files. Another user who opens a particular book file has immediate crashes upon opening. I can open the file fine. Any ideas why that might be?

Since it's the same Frame installation, on the same machine, the only differences I can think of have to do with user profiles or user profile stored files, such as temp files or local caches. Is there a particular path I might explore to find/delete possibly corrupted files? Error logs, perhaps?

This topic has been closed for replies.

Jeff_Coatsworth

Community Expert

You're probably violating your license agreement by putting it on a server - there's definitely "local" user temp files issues with that setup. That's why they sell FM Server.

davidcfrye5910298Author

Inspiring

It's on a single instance virtual machine. It's exactly like we've got it setup on a single machine in the office and different people are sitting down and logging onto it. We've also all got it installed on our "main machines" and can use our authorized second copy sign in to Frame on the VM.

If he's not getting a visible error during the crash, where/what kind of temp files/error files are there? I can't seem to locate any files that stand out to me, and I thought I knew where Frame files were stored.

Bob_Niland

Community Expert

What error message (or what's in consfile.txt)?
What version of FM?
Where is it running:
. on the VM (remoting the UI), or
. on the remote PC (remoting the filesystem)?

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