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elaineb75469001
Participating Frequently
June 26, 2019
Question

Double clicking image in FM doesn't open image in Illustrator

  • June 26, 2019
  • 3 replies
  • 1948 views

I just upgraded to Framemaker 2019 and Illustrator version 23 (cloud based subscription). I used to be able to double click a referenced image in FM and it would open in Illustrator. Now it only opens if Illustrator is not open (and the double clicking from FM causes Illustrator to open and open my image.)  I end up either having to close Illustrator after every image edit so I can double click the next one from FM, or i have to be in Illustrator and do File - Open for every image. I just want to be able to double click from FM every time! I'm guessing it's just a setting in either FM or Illustrator but I can't figure it out. Any ideas what I'm doing wrong? Thank you.

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    3 replies

    Bob_Niland
    Bob_Niland
    Community Expert
    June 27, 2019

    What happens, both with IL open and not, when you double-click the same image file in the file manager (Windows Explorer)?

    E
    elaineb75469001Author
    Participating Frequently
    June 27, 2019

    Hi Bob.

    It behaves the same was as if I was doing it from FM:

    • If IL is closed, double clicking the .eps from Internet Explorer opens IL and opens the file. If I then double click a second image, nothing happens. Simply doesn't open the second image.
    • If IL is open (with or without other image files open), double clicking from IE does nothing.

    Good thought though. Keep 'em coming!

    Barb Binder
    Barb Binder
    Community Expert
    June 27, 2019

    Hi Elaine:

    In that case, I'm now suspecting Illustrator. You can remove and reinstall with a CC subscription through the CC Desktop app. Be sure to click on Yes, Remove App Preferences when you uninstall.

    Let us know how it goes!

    ~Barb

    ~Barb at Rocky Mountain Training
    Barb Binder
    Barb Binder
    Community Expert
    June 26, 2019

    Hi Elaine:

    I just tested it with FrameMaker 2019 (v 15.0.3.603) and Illustrator CC (v 23.0.3) and it worked as expected. I'm not sure if the issue on your system is with FrameMaker or Illustrator—but you might try deleting preferences on both, which is quicker than an uninstall/reinstall.

    FrameMaker: https://www.rockymountaintraining.com/adobe-framemaker-resetting-preferences/

    Illustrator: How to set preferences in Illustrator

    ~Barb

    ~Barb at Rocky Mountain Training
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    elaineb75469001Author
    Participating Frequently
    June 27, 2019

    Thanks for the reply, Barb. Resetting preferences in both programs did not fix the problem. Got any other ideas? Reinstall both programs? Can I do that with a subscription? Thanks.

    Jeff_Coatsworth
    Jeff_Coatsworth
    Community Expert
    June 27, 2019

    You should be able to - neither one are running in the cloud, so you have installation media to use.

    Jeff_Coatsworth
    Jeff_Coatsworth
    Community Expert
    June 26, 2019

    Check to make sure that your version of FM2019 is up to date & if the situation persists, log a bug in the Tracker.

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