Skip to main content
P
Paul5FA8
New Participant
September 18, 2020
Answered

Error Message: Although this appears to be a framemaker document, it can't be opened...

  • September 18, 2020
  • 3 replies
  • 2147 views

This has happened to me many times: I open a document from a previosu version of FM (version 11) and I save the file as FM 2020. When I go to reopen the document, it gives me the error message:

 

 Although this appears to be a framemaker document, it can't be opened with this release of the product.

 

This is a serious bug! Please fix as soon as possible!

    This topic has been closed for replies.
    Correct answer Winfried Reng

    Hi,

     

    As Klaus already said this dialog appears, when you try to open a file from a newer version (e.g. 2020) with an earlier version (e.g. 11).

    As I understand your e-mail you opened an FM 11 file with FM 2020 and saved it there. Then you closed the file and opened it again with FM 2020, and then you got this error message. Is this correct?

    Was it really FM 2020 with which you tried to open the file?

    Which FrameMaker version starts, when you double-click any FM file?

    When you open the FM file in a text editor, what's the first line? When the file is a FM 2020 file, then the file should start with: <MakerFile 16.0>

    Did your issue occur only once? Always with a specific file? What is special? Or with any file?

     

    When you are sure that you did not make any mistakes, then create a bug report here:

    https://tracker.adobe.com/#/home

     

    Best regards

     

    Winfried

    3 replies

    W
    Winfried RengCorrect answer
    Braniac
    September 21, 2020

    Hi,

     

    As Klaus already said this dialog appears, when you try to open a file from a newer version (e.g. 2020) with an earlier version (e.g. 11).

    As I understand your e-mail you opened an FM 11 file with FM 2020 and saved it there. Then you closed the file and opened it again with FM 2020, and then you got this error message. Is this correct?

    Was it really FM 2020 with which you tried to open the file?

    Which FrameMaker version starts, when you double-click any FM file?

    When you open the FM file in a text editor, what's the first line? When the file is a FM 2020 file, then the file should start with: <MakerFile 16.0>

    Did your issue occur only once? Always with a specific file? What is special? Or with any file?

     

    When you are sure that you did not make any mistakes, then create a bug report here:

    https://tracker.adobe.com/#/home

     

    Best regards

     

    Winfried

    P
    Paul5FA8Author
    New Participant
    September 25, 2020

     

    Thanks for the help guys. Yeah it was my mistake. I didn't knwo that I had Framemaker 2019 still installed. So it was a case of trying to open a FM 2020 file with FM 2019.

     

    Again, thanks.

    Jeff_Coatsworth
    Jeff_Coatsworth
    Braniac
    September 18, 2020

    @Paul5FA8 - you realize that this is a user-to-user forum, right? If you want to report something to Adobe use the Tracker (https://tracker.adobe.com/) or e-mail techcomm@adobe.com.

    K.Daube
    K.Daube
    Braniac
    September 18, 2020

    This message should only appear if you are in FM < 16 (aka 2020) and try to open an fm-16 file.

    To circumvent, you may try this:

    • Have any file open before you do
    • type ESC o H (heroic Open) to get the file dialogue
    • Select the file to be opened.

    I have only recently discovered that HO can be used in this manner.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices