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bluegiraffe24
Known Participant
August 3, 2018
Answered

Error "Could not open document because it uses unavailable fonts"

  • August 3, 2018
  • 1 reply
  • 1642 views

I am using unstructured FrameMaker 15 on Windows 10. I am getting this error. I tried opening all the documents in the book and saving them. I tried unchecking "Remember Missing Font Names" in Preferences and unchecking the "File contains unavailable fonts" alert in Preferences.

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Correct answer Matt-Tech Comm Tools

Sorry it DOES give me the error page and says "could not open doc because it uses unavailable fonts" when I try to import the template or run numbering on multiple documents at once. When I import the template on one document, I don't get any errors.


It sounds like the fonts message is preventing you from opening the files when importing.

Are you opening your docs prior to importing? If not, do that.

1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
August 3, 2018

Is the Console telling you what fonts it's having an issue with?

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bluegiraffe24Author
Known Participant
August 3, 2018

There aren't any fonts coming up in the font pod.

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bluegiraffe24Author
Known Participant
August 3, 2018

So it's letting you open docs or not? Also what version of FM are you running & is it completely up to date?


Yes, it lets me open the docs, but when I apply our doc template to the whole book, that's when I get the error window with that message. Version 13. 0.2.433 and I think it is. We don't have FrameMaker through the creative cloud though.

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