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FM2019 Hard Crash when opening Book file

Forum|Forum|4 years ago
June 25, 2021
2 replies
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Need some guidance here:

Any time I try to open a Book file with FM2019, the program hard crashes. Even trying to create a New Book will crash FM. Opening a Book file from a different folder has the same effect: Frame 'thinks' about it for a minute or so, then 'trips over its feet and falls on its face'.

This behavior just started a week ago; a removal and reinstall didn't help. I do have one hard-and-fast restriction: I cannot share Book files as they are proprietary.

I'm running out of hair to pull out; any help is much appreciated. Thanks to any and all who can help.

This topic has been closed for replies.

Correct answer Winfried Reng

When this started now, something had to happen.

Is your FrameMaker version up-to-date? What's the exact version number?

Can you open book files, when you deactivate your anti-virus software?

Does FrameMaker create any dump files or crash logs? These are here:

c:\Users\xxx\AppData\Roaming\Adobe\FrameMaker\15\

You could also close FrameMaker and rename this folder from 15 to e.g. 15_backup and then start FrameMaker again. FrameMaker will recreate this folder.

Or do the same with the Linguistics folder:

AppData\LocalLow\Adobe\Linguistics

Sometimes this helps.

Best regards

Winfried

W

Winfried RengCorrect answer

Community Expert

When this started now, something had to happen.

Is your FrameMaker version up-to-date? What's the exact version number?

Can you open book files, when you deactivate your anti-virus software?

Does FrameMaker create any dump files or crash logs? These are here:

c:\Users\xxx\AppData\Roaming\Adobe\FrameMaker\15\

You could also close FrameMaker and rename this folder from 15 to e.g. 15_backup and then start FrameMaker again. FrameMaker will recreate this folder.

Or do the same with the Linguistics folder:

AppData\LocalLow\Adobe\Linguistics

Sometimes this helps.

Best regards

Winfried

K.Daube

Community Expert

Eric (if I take it right), try this:

- In FM-15 (aka 2019) open a good document or create a new one

- Use ESC, o, H (heroic open) to get a prompt for the file selection

- Select the book file in question

This function can open many sorts of damaged FM files - but miracles are not always possible.

See also https://www.daube.ch/docu/files/compendium.pdf#page=507 Open damaged file anyway.

E

ericb39592353Author

Known Participant

Yes, it's Eric... Sorry for not signing that; I was at my wit's end.

More details:

FM version is 15.0.8.979.

Full de-install by our Desktop Services guys, fresh reinstall.

Opening an ordinary file and then trying the Herioic Open brings no joy. It's as if FM is ignoring book files completely; even trying to create a New Book brings no action.

I am limited as to what file information I can share as I work on secure materials.

To answer Winfried, below:

Problems started a week ago, with no warning. Our machines are remote-controlled by the Corporate Desktop Services people; I have absolutely NO say as to what antivirus stuff is active or inactive. I have literally unlocked the machine on some days to find it changed.

FIXED IT!!!

The problem was a corrupted 15 folder!

I had not thought to have FM recreate the folder; I had done it so often with the so-called "2020 Version" that I completely forgot about it. Twenty years of 'swearing at Frame', and you'd think I would have remembered this!

Marking Winfred's response as CORRECT, so that others with this problem will have a solution available.

Thanks again and back to work,

Eric

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