Skip to main content
susan_colm
susan_colm
Participating Frequently
February 10, 2016
Question

Frame 2015 crashing repeatedly

  • February 10, 2016
  • 2 replies
  • 2058 views

I just updated to patch #2 based on other crash-related posts, but I'm still crashing. I've got a landscaped file, book minimized to the left, one file open, and a large referenced Adobe Illustrator file almost filling the page. The size of the AI file is 1.65 MB. Frame seems to have trouble repainting the page. Very slow. The crash comes when I try to copy and paste a small text box from one spot to another. Frame hangs, I see "not responding" in the title bar, and then it crashes closed. I looked for the %appdata% crash log file referenced in another discussion but can't find it. How can I fix/avoid this?

Susan Colm

Hypertherm Inc.

This topic has been closed for replies.

2 replies

M
Mike-Hardy
Participating Frequently
February 11, 2016

Your crash might be related to the crash that is described in this recent thread:

consitently crash pasting text frame into graphic frame

    susan_colm
    susan_colmAuthor
    Participating Frequently
    February 11, 2016

    Thanks Mike-Hardy, I will reply to that thread to make sure they look at my log files in connection with that fix.

    Jeff_Coatsworth
    Jeff_Coatsworth
    Adobe Expert
    February 10, 2016

    It’s a hidden folder – you’ll need to turn on the View hidden files option in Explorer

    susan_colm
    susan_colmAuthor
    Participating Frequently
    February 10, 2016

    I was aware of that, so I went into Tools > Folder Options > View tab and made sure that "Show hidden files, folders, and drives" is selected, but I still don't see the %appdata% folder. What am I doing wrong?

    Arnis Gubins
    Arnis Gubins
    Inspiring
    February 10, 2016

    Native AI file.

    This would be news to us, that we shouldn't import AI files by reference. It's all we do and have been for years with no problems. I really can't believe that's the problem.

    As I said, if I'm careful to make sure I haven't inadvertently selected the AI file along with the text box before copying and pasting, I don't crash. It's when I select the AI and the text file together by mistake, copy, and try to paste that I crash. But the AI file is only 1.65 MB, not enough to use up my memory and crash, right?

    I emailed the .txt crash log files to fmerror@adobe.com. Did those files provide any insight?


    Just because you can, doesn't always mean you should...

    As I said, the internal format of AI native files and an ISO-standard PDF are close, but they are not the same. See responses from Dov Isaacs (Adobe staff) on this topic for more details: Re: Graphic Error  and Re: FM 12.0.3 patch released

    However, that being said, it doesn't sound like this is the root of your problem. Is the AI file on a networked drive or local? Sometimes, overly aggressive anti-virus software messes with FM when accessing networked files and can trip it up.

    Have you tried turning off the graphic displays (<esc> v v)? This speeds up FM operation in a graphics intensive document. If this makes things more stable, then it might possibly be a memory related issue if you have a number of applications open.

    It's also possible that it's a peculiar bug. There were issues copy/paste issues with the changes during the prior pre-release program, so not all of the glitches may have been identified.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices