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susan_colm
susan_colm
Participating Frequently
February 10, 2016
Question

Frame 2015 crashing repeatedly

  • February 10, 2016
  • 2 replies
  • 2058 views

I just updated to patch #2 based on other crash-related posts, but I'm still crashing. I've got a landscaped file, book minimized to the left, one file open, and a large referenced Adobe Illustrator file almost filling the page. The size of the AI file is 1.65 MB. Frame seems to have trouble repainting the page. Very slow. The crash comes when I try to copy and paste a small text box from one spot to another. Frame hangs, I see "not responding" in the title bar, and then it crashes closed. I looked for the %appdata% crash log file referenced in another discussion but can't find it. How can I fix/avoid this?

Susan Colm

Hypertherm Inc.

This topic has been closed for replies.

2 replies

M
Mike-Hardy
Participating Frequently
February 11, 2016

Your crash might be related to the crash that is described in this recent thread:

consitently crash pasting text frame into graphic frame

    susan_colm
    susan_colmAuthor
    Participating Frequently
    February 11, 2016

    Thanks Mike-Hardy, I will reply to that thread to make sure they look at my log files in connection with that fix.

    Jeff_Coatsworth
    Jeff_Coatsworth
    Adobe Expert
    February 10, 2016

    It’s a hidden folder – you’ll need to turn on the View hidden files option in Explorer

    susan_colm
    susan_colmAuthor
    Participating Frequently
    February 10, 2016

    I was aware of that, so I went into Tools > Folder Options > View tab and made sure that "Show hidden files, folders, and drives" is selected, but I still don't see the %appdata% folder. What am I doing wrong?

    Arnis Gubins
    Arnis Gubins
    Inspiring
    February 11, 2016

    I can't use <esc> v v because then I can't see the graphic to which I am attaching text boxes (with callout text inside them).

    That said, I kept Windows Task Manager > Performance tab open while I recreated the crash, and there was no impact on CPU Usage or Memory during the event.

    I recreated the crash by simply selecting the graphic and then attempting to paste a text box while the graphic was selected.


    It wasn't clear what you were doing with the graphic and text frame. You can't "paste" a text frame into a graphic. You need to select the Anchored Frame that contains the graphic and then paste the text frame into that. It will then be placed on the top layer of the all of the contents within the Anchored Frame.

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