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napthene
New Participant
April 14, 2010
Question

Frame 9/Acrobat 9 PDF issues on Windows 7

  • April 14, 2010
  • 2 replies
  • 8349 views

Howdy:

I'm using Frame 9 and Acrobat 9 Pro on 64-bit Windows 7, and encountering what appears to be a bug.

When I initially open Frame and attempt to Save As PDF, I get the following error message:

"When you create a PostScript file you must rely on system fonts and use document fonts. Please go to the printer properties, "Adobe PDF Settings" page and turn OFF the option "Rely on system fonts only; do not use document fonts."

The problem: that setting isn't turned /on/, either in Frame or in the Adobe PDF printing preferences. So Frame is basically telling me to turn off a setting that isn't actually turned on in the first place.

This problem has persisted through a complete reinstallation of both Frame and Acrobat. The only way to get it to stop happening is by /activating/ the "Rely on system fonts only" setting, applying that setting, then going back in and deactivating it. Even then, the situation crops up as soon as I exit Frame and restart it.

Rgds,

Ashton

    This topic has been closed for replies.

    2 replies

    Matt-Tech Comm Tools
    Matt-Tech Comm Tools
    Community Expert
    April 14, 2010

    An easier way to navigate to the page Arnis describes...

    www.adobe.com/go/wish

    I've had TCS project managers and engineers tell me this is the best way to express what you like and to get bugs fixed.

    If you *do* post, I recommend you ask all your friends and network contacts to do the same (twitter, forum, blog, etc.) to do the same. The additional votes are the best way to push to the top (think Google search results...)

    As always, kill 'em with kindness!

    -Matt

    -Matt SullivanFrameMaker Course Creator, Author, Trainer, Consultant
    A
    Anonymous
    August 18, 2010

    On Win7 x64 with FM8 and Acrobat 9 Pro, this resolved the issue for me:

    1.       Click the Start menu, and then click Devices and Printers

    2.       Right-click the Adobe PDF printer, then click Printing Preferences, and then deselect Rely on system fonts only; do not use document fonts

    3.       Click OK

    4.       Right-click the Adobe PDF printer, then click Printer Properties, then click the Advanced tab, and then click Printing Defaults

    5.       On the Adobe PDF Settings tab, deselect Rely on system fonts only; do not use document fonts, and then click OK.

    6.       On the Adobe PDF Properties dialog, click OK

    Resource:

    http://lists.frameusers.com/pipermail/framers/2010-March/019587.html

    N
    naptheneAuthor
    New Participant
    August 18, 2010

    Brilliant: this solved my problems as well.

    A
    Anonymous
    April 14, 2010

    As a test, can you print to the Adobe PDF printer instead of doing "Save As", or does that trigger the same error?

    Sheila

    N
    naptheneAuthor
    New Participant
    April 14, 2010

    Hi, Sheila:

    Printing to the Adobe PDF printer does in fact work correctly, without the error. It appears it's a Save As PDF thing.

    Ashton

    A
    Anonymous
    April 14, 2010

    Good, I'm glad to hear there's at least a workaround. Adobe hasn't "officially blessed" either 64-bit or Win7, so there may not be a solution at this point.

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