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Iracildo Luis157F
Known Participant
October 27, 2022
Question

FrameMaker 2020 Crashes When a Character Tag is Applied

  • October 27, 2022
  • 3 replies
  • 1741 views

I created a custom Type 1 font and used this font to create a Character Tag in FrameMaker 2020. I used this Character Tag in several chapters of a book I am finnishing to write. Everything works flawlessly. The custom font appears in the FM document and in the PDF document. Hard to understand is why FM crashes when I apply this Character Tag to a character with DefaultParaFont Tag, for example. FM crashes when the Character Tag is applied to any character!

The book is full of this Character Tag, but if I apply a new one FM crashes!

I am sad because I would like to publish the book in the next month.

Any help will be appreciated!

Iracildo

    This topic has been closed for replies.

    3 replies

    LinSims
    LinSims
    Adobe Expert
    October 27, 2022

    For $40, you can get an individual keyboard font here:

    https://www.myfonts.com/collections/keys-d-font-urw

     

    There are 10 available varieties, so for only $10 more, you can get all 10 varieties.

     

    Hope that helps.

     

    There are 19 other typefaces here:

    https://www.myfonts.com/collections/tags/Computer+Keyboard-fonts

     

    Hope that helps.

     

    ETA: not affiliated with any of the type foundaries, and this is not a font I use.

    I
    Iracildo Luis157FAuthor
    Known Participant
    October 28, 2022

    Hi, LinSims!

    I need a font with the keycaps of the HP 17BII+ financial calculator. You can se these fonts in the manual of the calculator (c00363348.pdf).

    The fonts you recommend are not appropriate for my need.

    Thanks

    K.Daube
    K.Daube
    Adobe Expert
    October 28, 2022

    I would try to open that manual (c00363348.pdf) in Illustrator and extract the required keys as svg or similar. If the PDF is protected, try at least an "unprotector" which can remove the standard Adobe measures (not using a password). IMHO the source is that old that you are at least partially on the legal side.

    Matt-Tech Comm Tools
    Matt-Tech Comm Tools
    Adobe Expert
    October 27, 2022

    Is the character style using the custom font you've created, and have been unable to process to PDF?

    If so, I imagine the problem is with your font. Can you change the font in the character style to a commercial font and successfully apply the style?

    -Matt SullivanFrameMaker Course Creator, Author, Trainer, Consultant
    I
    Iracildo Luis157FAuthor
    Known Participant
    October 27, 2022

    Matt,

    This time, the problem is not my custom T1 font. I tested the Character Tag with FrameMaker 2022 and it does not crash.

    The characters of the font do not appear on the PDF document but FrameMaker 2022 does not crash like FrameMaker 2020 does!

    Matt-Tech Comm Tools
    Matt-Tech Comm Tools
    Adobe Expert
    October 27, 2022

    If I had to guess, it still sounds like the custom font is at the heart of the matter. What app did you use to create the font? Perhaps their tech support could provide a more direct resolution.

    -Matt SullivanFrameMaker Course Creator, Author, Trainer, Consultant
    Jeff_Coatsworth
    Jeff_Coatsworth
    Adobe Expert
    October 27, 2022

    Crashes how? Throws a hard error?

    I
    Iracildo Luis157FAuthor
    Known Participant
    October 27, 2022

    Crashes without no error message! Silently!

    Jeff_Coatsworth
    Jeff_Coatsworth
    Adobe Expert
    October 27, 2022

    I would suggest contacting the FM folks - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

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