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A
Anonymous
May 13, 2013
Question

Framemaker 9 glitching forces me to restart frequently and interrupts my workflow

  • May 13, 2013
  • 2 replies
  • 2075 views

I've been running into this problem off and on for a while. I've seen this across multiple laptops, Windows XP and Windows 7. I don't use FrameMaker in structured mode. Basically, I will be working on files in framemaker 9 from anywhere from a few minutes to an hour or two and suddenly the text I am working on will glitch and usually change to a weird or distorted looking font and then when I scroll the page at all, all the text on the page glitches and the row that was at the edge of the screen will just repeat over and over as I scroll. I then have to quit. The save dialogs and any warning messages that come up don't actually display, but I can still save and/or hit escape to close out the dialogs and close the program. Then, once I reopen framemaker and the file I was working on, it will look normal and frame will behave for as long as it feels like until it decides to stop working again. I've tried multiple times using the "repair installation" option in the install dvd. I have no idea what the problem is as there doesn't seem to be any particular thing I do to cause this. I'm not sure of this is a problem with my frame installation, if my .fm files are corrupted, or what the problem is but at the moment I dont' seem to be getting more than 5-10 minutes of stability before I have to restart. Has anyone encountered something like this before? Any help anyone could give me would be greatly appreciated.

Edmund

This topic has been closed for replies.

2 replies

W
walter_koerner
Participant
October 31, 2013

This description of FrameMaker's behaviour reminds me of the GDI-Leak.

FrameMaker 8, FrameMaker 9, FrameMaker 10 and FrameMaker 11 allocate GDI-objects from the Operating system (like other programs) but the FrameMaker programs do not release all of them after use.

The number of GDI-objects assigned to a process is limited by the operating system. The default limit is 10000 for Win XP and Windows 7.

If FrameMaker reaches this limit it stopps working correctly, especially the display becomes awful, finally it crashes.

You can check whether my assumption is right, if you observe the number of GDI-objects allocated by FrameMaker.

To do so open the Task Manager and include the column "GDI-Objects" in the process list.

Do your work in FrameMaker and look at the Task Manager to see the number of GDI-objects used by FrameMaker.

M
Mike Wickham
Inspiring
October 31, 2013

Tried it out of curiosity, but could find no way to add a column to the

process list in Task Manager (Windows 7).

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
October 31, 2013

@Mike – try View > Options > Select Columns ?

Bob_Niland
Community Expert
Bob_NilandCommunity Expert
Community Expert
May 13, 2013

> ... and suddenly the text I am working on will glitch and usually change to ...

What happens when you do a screen refresh (Control+L)?

> ... dont' seem to be getting more than 5-10 minutes of stability ...

What are your screen-saver and power management settings?

What is your FM auto-save setting?

Are the document files local or networked?

The usual suspect for what you describe is a graphics driver bug, but not if it's happening on multiple disparate platforms.

A
Anonymous
May 17, 2013

Sorry it's taken me so long to respond, here are my answers to your questions:

> ... and suddenly the text I am working on will glitch and usually change to ...

What happens when you do a screen refresh (Control+L)?

--Nothing happens

> ... dont' seem to be getting more than 5-10 minutes of stability ...

What are your screen-saver and power management settings?

--Plugged in (which is how I am using it)

dim the display: 5 minutes

turn off the display: 10 minutes

Put the computer to sleep: never

I don't have a screen saver on

What is your FM auto-save setting?

---I don't have Automatic Save enabled, just the automatic backup on save option

Are the document files local or networked?

---The document files are local.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
May 17, 2013

Are you all patched up in FM9? I seem to remember that there were at least 2 patches issued - you need to load them sequentially because they aren't cumulative.

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