FrameMaker crashes when selecting print book file

Participating Frequently

That is great

I am still waiting for Adobe to contact me.

Does one switch in mid stream?

Or exit and change?

Braniac

You can make your changes through the Edit > Preferences menu. FM will want you to exit & restart FM to switch over. I just tried it and it does get you further when trying the Print Book command, but the screen was all shrunken and dialog boxes unreadable. I’d still like to work in Unstructured and not have this crash happen. I’ve forwarded my crash logs and test book to Adobe this morning, but haven’t heard anything back yet from my contact there.

Participating Frequently

This is definitely an Adobe TCS4 problem.

I created a new book in TCS4 using FM template files book, Index and TOC.

Crashed as soon as I hit print.

I have miffed

I have huffed

I have puffed

I am now miffed

It is obvious that nobody can print a book from from FM11 to PS

Rob Shell

Braniac

Are you using SetPrint to make the AdobePDF printer instance your default printer within FM? Are you having any other issues printing to PDF outside of Adobe products?

Participating Frequently

Dear Jeff:

Thanks for this post

where is the "SetPrint" command?

I have the Adobe PDF converter as the default printer.

I can print single files to .ps.

I can save a book as a pdf. Works fine

The problem is specific to printing books to .ps

Rob

Participating Frequently

I am having the smae problem crashing when printing to ps.

I used Framemaker template files book toc index so know it is not my files

Rob

A

Anonymous

I am having this problem as well.

Running Frame v11. Standalone...not TCS.

Completely new files created fresh in v11 to create a template. Just three simple files in the book...Front Matter, TOC, Chapter

File>Print Book = CRASH. No exceptions Error code 11004, 23851332, 23851626, 26595029.

I tried changing printer via Print Setup... to Adobe PDF. No results

Other thing to note...previous owner of this computer used 7.2. For some reason it is still installed.

Priyank Shrivastava.

Community Manager

Hi,

Open all the docs in your book.

Save as PDF, and then check RGB instead of CMYK. generate the pdf and let me know if that helps.

Thanks

Priyank

Thanks,Priyank Shrivastava

A

Anonymous

Umm thanks Priyank but your response is out of context to the problem we are complaining about. This is a critical...showstopper bug IMO..in "Print Book"... it crashes. This is not a "Save as PDF" issues as your response suggests.

Hello Adobe??...Anyone out there going to give us some useful information? You have broken a fundamental function...Framemaker Product Manager???

How about assuaging your frustrated users with an answer to the problem...or an apology and a timeline on when this might be fixed?

L

Lana_Wald

New Participant

Started working with TCS4 and recieved the same error with the Frame Maker.

Tried all the reccomended solutions here, but nothing helped.

Still cannot print books.

Dear community, has anyone find right solution already?

Braniac

@lana.wald – can you describe what steps you’ve tried?

L

Lana_Wald

New Participant

I tried to print a PDF from the book which was converted from FM9 to FM11.

Then I created a new book but added there old files, tried to print and nothing has changed.

I tried MIF wash as well, without result.

The last thing I tried was creating of the entirely new book. PDF print still crashes the Frame Maker.

What can I try more?

Matt-Tech Comm Tools

Braniac

While I agree that this should not occur, you've said you can produce a PDF...

Is there a reason you don't want to print from the PDF?

Many long-time Framers are so used to doing this that we don't even use the Print dialog anymore...

That said, if you want to track down the culprit, try the excellent suggestions above:

set printer to Adobe PDF
MIF wash
Create a new book, and open all files

and add 2 more to the list:

Ensure that all the alerts are checked in Edit > Preferences > Global > Alerts
Update your book and address any missing resource messages

-Matt

@mattrsullivan

-Matt SullivanFrameMaker Course Creator, Author, Trainer, Consultant

A

Anonymous

I just started using FM 11 and I can't get my books to print for anything.

At first I thought it was a problem with the legacy files (FM 7.2) I imported. But then I tried creating books from scratch and I see the same problem: After choosing Print Book or Print Selected Files, FrameMaker hesitates for a moment and then crashes.

Oddly enough, if I go to Help > Samples, the books there print just fine.

Nothing I can think of makes a difference.

Braniac

Are you trying to print to PDF or to a physical printer? Have you tried MIF-washing your docs and books? Assuming you're getting a fatal hard error message, have you submitted it to Adobe?