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Jerry_F_at_RedSeal
Known Participant
March 19, 2013
Question

How can I get RoboHelp to recognize my FrameMaker installation?

  • March 19, 2013
  • 1 reply
  • 3648 views

I have Technical Suite 3.5 installed and several RoboHelp projects linked to FrameMaker books.

The Frame books were created in FrameMaker 10. I then upgraded to Technical Suite 3.5, then later upgraded my FrameMaker to 11.

All was well, RoboHelp continued to update from the Frame book files.

Then last week my hard disk crashed. IT provided a new disk, installed the Technical Suite and FrameMaker 11, but now when I open the RoboHelp projects and try to update them, RoboHelp displays an error message that says "Adobe FrameMaker 10 is not installed. No FrameMaker documents can be updated."

When I try to relink the project to FrameMaker (File | Link), I get a similar message:  "This operation cannot be completed without FrameMaker 10. Install FrameMaker 10 and try again."

How can I get RoboHelp to recognize my FrameMaker 11 installation, which it used to do prior to the crash and reinstallation?

Thanks.

Jerry

This topic has been closed for replies.

1 reply

Jeff_Coatsworth
Jeff_Coatsworth
Community Expert
March 19, 2013

When you upgraded to FM11, was that part of TCS or a standalone version?

There's a dll that links FM and RH that normally gets installed & registered. That's what adds the RH menu to FM and offers the linking function in RH.

I'd make sure that you've got TCS4 installed.

J
Jerry_F_at_RedSealAuthor
Known Participant
March 19, 2013

It was a standalone version of FrameMaker 11, but TCS seemed happy with it.

J
Jerry_F_at_RedSealAuthor
Known Participant
March 19, 2013

Just curious, but why would you have done a point upgrade of FM when you had the suite?


Well, in retrospect it probably was not the wisest of decisions, but I had a need to be on Frame 11 in order to be compatible with a remote site. They don't use the Technical Suite, just FrameMaker.  So I requested an upgrade to Frame 11. 

But again, the Technical Suite seemed okay with the upgrade of a single component until now. There must be a way to get it back to a working state. I'm willing to concede that the shortest path to happiness may be an upgrade of the entire suite. But I'm in a time crunch---I need to update the files soon, for a product release.  Disk crash was at an inopportune time.

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