How can I get RoboHelp to recognize my FrameMaker installation?

Forum|Forum|12 years ago
March 19, 2013
1 reply
3648 views

I have Technical Suite 3.5 installed and several RoboHelp projects linked to FrameMaker books.

The Frame books were created in FrameMaker 10. I then upgraded to Technical Suite 3.5, then later upgraded my FrameMaker to 11.

All was well, RoboHelp continued to update from the Frame book files.

Then last week my hard disk crashed. IT provided a new disk, installed the Technical Suite and FrameMaker 11, but now when I open the RoboHelp projects and try to update them, RoboHelp displays an error message that says "Adobe FrameMaker 10 is not installed. No FrameMaker documents can be updated."

When I try to relink the project to FrameMaker (File | Link), I get a similar message: "This operation cannot be completed without FrameMaker 10. Install FrameMaker 10 and try again."

How can I get RoboHelp to recognize my FrameMaker 11 installation, which it used to do prior to the crash and reinstallation?

Thanks.

Jerry

Technical Communication Suite

This topic has been closed for replies.

Jeff_Coatsworth

Community Expert

When you upgraded to FM11, was that part of TCS or a standalone version?

There's a dll that links FM and RH that normally gets installed & registered. That's what adds the RH menu to FM and offers the linking function in RH.

I'd make sure that you've got TCS4 installed.

J

Jerry_F_at_RedSealAuthor

Known Participant

It was a standalone version of FrameMaker 11, but TCS seemed happy with it.

Jeff_Coatsworth

Community Expert

We also cannot get Robohelp to recognize our FrameMaker installation.

We are using Robohelp 9 and Framemaker 11.

We are in the process of moving all of our Robohelp content to Framemaker, but our project team still needs CHM files for the next release or so. So we figured we could move our content to Frame 11, then import the Frame content into Robohelp when we needed to generate the CHM files.

The process works great when we use RH 10 and Frame 11, but we get the following error when we use RH 9:

"This operation cannot be completed without FrameMaker. Install FrameMaker and try again."

I have uninstalled and reinstalled Frame 11 and RH 9, but am still getting the same error. Buying a set of new Robohelp 10 licenses probably isn't an option.

Any other suggestions?

Thanks,

Sue

Without TCS you can only import (not link) FM to RH, but as Arnis says, RH9 will only work with FM content up to FM10 (because it has no idea FM11 or higher exists).

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded