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Jerry_F_at_RedSeal
Known Participant
March 19, 2013
Question

How can I get RoboHelp to recognize my FrameMaker installation?

  • March 19, 2013
  • 1 reply
  • 3648 views

I have Technical Suite 3.5 installed and several RoboHelp projects linked to FrameMaker books.

The Frame books were created in FrameMaker 10. I then upgraded to Technical Suite 3.5, then later upgraded my FrameMaker to 11.

All was well, RoboHelp continued to update from the Frame book files.

Then last week my hard disk crashed. IT provided a new disk, installed the Technical Suite and FrameMaker 11, but now when I open the RoboHelp projects and try to update them, RoboHelp displays an error message that says "Adobe FrameMaker 10 is not installed. No FrameMaker documents can be updated."

When I try to relink the project to FrameMaker (File | Link), I get a similar message:  "This operation cannot be completed without FrameMaker 10. Install FrameMaker 10 and try again."

How can I get RoboHelp to recognize my FrameMaker 11 installation, which it used to do prior to the crash and reinstallation?

Thanks.

Jerry

This topic has been closed for replies.

1 reply

Jeff_Coatsworth
Jeff_Coatsworth
Adobe Expert
March 19, 2013

When you upgraded to FM11, was that part of TCS or a standalone version?

There's a dll that links FM and RH that normally gets installed & registered. That's what adds the RH menu to FM and offers the linking function in RH.

I'd make sure that you've got TCS4 installed.

J
Jerry_F_at_RedSealAuthor
Known Participant
March 19, 2013

It was a standalone version of FrameMaker 11, but TCS seemed happy with it.

Jeff_Coatsworth
Jeff_Coatsworth
Adobe Expert
February 7, 2014

Thanks, Jeff. I also have FrameMaker 7.2, and get the same message when I try to open a FM7.2 book. So, is FM7.2 is too old for RH9? (sheesh)


Maybe – I’ve only ever worked inside the TCS world, so I don’t know what’s going on. As an experiment, you could try saving as MIF and importing that (I think that’s an option offered)

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