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Participant
June 11, 2018
Question

In Frame 2017 in Windows 10,1803, using "Save as PDF" does not include the icons from our custom font in the PDF file. Blanks replace the icons.

  • June 11, 2018
  • 1 reply
  • 530 views

We use a custom font to insert UI icons into our Frame source files. When I use "Save as PDF" to create the PDF output files, the icons do not show. I see blank spaces where the icons should be. Creating PDF documents from Frame with the Adobe PDF printer and Distiller worked fine before Windows 10/1803.

Environment:

-MS Windows 10, v1803

-Frame 2017

-Custom truetype font for icons (.ttf)

-Embed all fonts

-Use document fonts

-Custom font shows in the Font Pod properly

I tried explicitly embedding the font. That had no effect. Subsetting the font did not help either. Adobe PDF/Distiller approach broke with Windows 10/1803. I am looking for a way to get my icons to show in the PDF file without rolling my system back to Windows 1709 (or is that 1708?). Everything is fine in Frame. Just the conversion to PDF is missing my icons. As usual--deadlines loom....

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1 reply

Matt-Tech Comm Tools
Community Expert
Community Expert
June 11, 2018

It sounds like the Win rollback is your best solution.

Were you able to force the font download with the .joboptions? That's worked for me in the past.

-Matt SullivanFrameMaker Course Creator, Author, Trainer, Consultant
raylangivens
Known Participant
August 2, 2018

Hi Tech Comm Tools guy,

Could you please explain what you mean by forcing the font download with the .joboptions? Our doc team is new to Structured Framemaker, so I need specific info/instructions.

Also, we can't get our custom icon font to render when we publish a Frame xml file to HTML5. Is there a solution to that, short of rolling back to Windows 1709?

Jeff_Coatsworth
Community Expert
Community Expert
August 2, 2018

raylangivens - The Win10 1803 version bug is fixed - load the July 24, 2018 patch -  KB4340917 - to get the fixes. If you've got questions about output in Structured FM, ask them over in the Structured FM forum - this one is for Unstructured FM.