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Magnus Swisslog PTC
Magnus Swisslog PTC
New Participant
January 20, 2022
Question

Question marks processing as %3F in FrameMaker 2020 Responsive HTML5 output

  • January 20, 2022
  • 4 replies
  • 1429 views

We are also struggling with the result of the HTML5 output. When the file is export as a PDF all hyperlinks work fine, but when exported to HTML5 the link adress is modified if the adress contain characters as "?".

If a link to a external file end like this: http:xxxx/view the adress in the HTML output is modified to http:xxxx/view%20

We have contacted the support about 15 times during the last six month, more or less without any response from Adobe and they just close down ticket. Still waiting for a solution -not any manual work around.

Also have the problems with broken internal X-ref.

 

Very disappointed  of Adobe unproffessional support and ignorance of their customers. After this we now active looking for other solutions to create proffessional manuals with any Adobe involvment.

    This topic has been closed for replies.

    4 replies

    davidcfrye5910298
    davidcfrye5910298
    Inspiring
    October 18, 2022

    For various reasons I've been approached at work to update from Frame 2019 to Frame 2020. I revisited the bug tracker for this bug (? converting to %3F) and it says fixed. We setup Frame 2020 Update 4 on a test machine and generated some test output. The error still exists. A quick look inside the download zip file for Update 4 shows no file dates beyond 3/16/22 (we didn't unzip the zip files within the main zip file). That implies that while the bug may have been fixed, there is no available download for the fixed version of Frame 2020. I'm well aware that Frame 2022 is now available. We tried it on the test machine and this particular error doesn't exist. However, previous experience with initial releases of new Frame versions are heavy on bugs (see my previous diatribe in this thread). Is there some way to get a fixed, downloadable version of Frame 2020? Has anyone else used Frame 2020 with this bug fixed? 

    W
    Winfried Reng
    Brainiac
    October 19, 2022

    Hi,

     

    This was fixed in FrameMaker 2022 and not in FrameMaker 2020.

    Here is a link to the release notes. There is a bug about question marks. Please check, if this is your issue.

    https://helpx.adobe.com/framemaker/kb/fixed-issues.html

    You can download and install a trial version in parallel to FrameMaker 2019 or 2029.

     

    Best regards

     

    Winfried

    davidcfrye5910298
    davidcfrye5910298
    Inspiring
    March 24, 2022

    We're experiencing this too and it's a MAJOR issue. We have more than 5000 broken links in ONE of our internal policy documents. When are we getting a fix for this? Or has someone found some other workaround?

     

    Frame 2019's last update helped fix another bizarre set of HTML conversion issues surround straight quotes, but that went on for a long time before it got fixed. What is the deal with HTML conversion issues triggered by an inability to properly resolve characters?

    W
    Winfried Reng
    Brainiac
    March 24, 2022

    Hi,

     

    What's your FrameMaker version? The latest one is 16.0.4 (Help | About).

    There were some fixes for the HTML export. I do not know, if yours was fixed as well, but I would check.

     

    Best regards

     

    Winfried

    davidcfrye5910298
    davidcfrye5910298
    Inspiring
    March 24, 2022

    16.0.4.1062, which is the latest I believe. Tracker also doesn't show a resolved issue. Would love it if my fellow community members would open the tracker link and give it a vote. This is KILLING us.

     

    https://tracker.adobe.com/#/view/FRMAKER-11210

    K
    Kat5FB8
    Known Participant
    January 26, 2022

    I'm also experiencing this problem so have voted for the bug fix and a comment there with more detail. Hopefully this won't take too long to fix!

    Our broken links contain a space which is being generated as %2520 instead of %20, causing them to fail.

    Matt-Tech Comm Tools
    Matt-Tech Comm Tools
    Brainiac
    January 20, 2022

    The trailing %20 leads me to believe there is an extra space after the URL, which is considered "part of" the weblink.

    Additionally, http: should be either http:// or, more likely, https://

     

    What is the full marker text for the failing hyperlinks? 

     

    -Matt

    -Matt SullivanFrameMaker Course Creator, Author, Trainer, Consultant
    Magnus Swisslog PTC
    Magnus Swisslog PTCAuthor
    New Participant
    January 21, 2022

    https://drive.google.com/file/d/1p9SdBFTILLytGC-jTFXSqHOv7_prXoVW/view?usp=sharing 

    See my example files in the zip.package above, or the attached FM file.

    S
    Adobe Employee
    Sameek5F86
    Adobe Employee
    January 24, 2022

    Hi,

    Sincere apologies for the experience regarding the support extended, I will reach out to you for more details on the same so that we can address the gaps.

    In context to the above query, we've validated at our end and have created a ticket for the same - please refer to the below url to track the status of this issue. 

    FRMAKER-11210 | Tracker (adobe.com)

    Thanks

    FrameMaker Team

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