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November 20, 2014
Question

Unable to install Acrobat on Windows 8.1

  • November 20, 2014
  • 2 replies
  • 1344 views

I am unable to install the trial version of Acrobat that comes with the Technical Communication Suite. I have Windows 8.1. I've restarted my computer several times and disabled the virus protection but that did not solve the problem. I also tried running the acropro.msi several times but that did not work either. I get the following message:

Exit Code: 6

Please see specific errors below for troubleshooting. For example, ERROR:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 3 error(s)

----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------

ERROR: Error 1335.The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Error 1335.The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603

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This topic has been closed for replies.

2 replies

Jeff_Coatsworth
Community Expert
November 21, 2014

Sounds like something may have gotten damaged in the download – try uninstalling everything, download it again to a temp folder on your c:\ drive & reinstall with Admin rights to your machine

Mylenium
Brainiac
November 20, 2014
November 20, 2014

This information does not apply to the Technical Communication Suite, which is where I am attempting to install Acrobat from - it applies to the Creative Suite.

Jeffrey_A_Wright
Community Manager
Community Manager
November 20, 2014

Moving this discussion to the Technical Communications Suite Installer forum.