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Dennis Vied
Inspiring
January 30, 2018
Question

Unable to Save Book as PDF in Framemaker 2017

  • January 30, 2018
  • 3 replies
  • 6877 views

I am unable to Save Book as PDF in FM 2017.  I have noticed that now I am also unable to save certain documents of the book as PDF, but when I take those out, I still wind up with a non-responsive FM 2017.

Windows 10.  Adobe PDF as default printer.

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3 replies

A
AllworxQA
Participating Frequently
May 23, 2018

I had the EXACT same problem after a recent Windows update (late last week) - I couldn't generate a PDF from FrameMaker 11 (all other software was fine). I upgraded all the software (yes, I know it was time), and still had the issue. I found a website, and this author provided a bunch of tips and tricks. Now I can create PDFs from FrameMaker again! I do not exactly know which trick worked because I went through the WHOLE list and updated EVERYTHING mentioned. But... I am successful. Hope this works for you!

http://techcommtools.com/framemaker-pdf-tips-and-tricks/

    Matt-Tech Comm Tools
    Matt-Tech Comm Tools
    Community Expert
    May 23, 2018

    Hi Ann, glad I was able to help you get that straightened out.

    The two most common issues seem to be

    • select CMYK, not RGB
    • Deselect the "Rely on System Fonts..." option

    -Matt

    -Matt SullivanFrameMaker Course Creator, Author, Trainer, Consultant
      A
      AllworxQA
      Participating Frequently
      May 23, 2018

      You are a life (and sanity) saver! Thank you!

        Matt-Tech Comm Tools
        Matt-Tech Comm Tools
        Community Expert
        January 30, 2018

        Hi Dennis,

        First, update to 14.0.3 via the Help menu.

        After that, follow the suggestions at http://techcommtools.com/framemaker-pdf-tips-and-tricks/

        If you're still having trouble, let us know.

        -Matt

        -Matt SullivanFrameMaker Course Creator, Author, Trainer, Consultant
        D
        Dennis ViedAuthor
        Inspiring
        January 30, 2018

        I'm running 14 0.2.425. I suspect that is the problem.  We've recently had a protocol change, since we're a DOD contractor, so I have to have IT do my updates.  Bummer.  I'll let you know.

        Thanks.

        D
        Dennis ViedAuthor
        Inspiring
        February 7, 2018

        Good idea...use Exclude (right click on file in book window) on the chapter containing p. 37 and reprocess.


        Here are the latest observations:  It seems that files without images compile without error.  Files with images bomb out about the 2nd or 3rd page, (when encountering the first image, I suppose).  However, I finally got Distiller up long enough to capture an error message, which follows.  This was a file with images.  I checked the images, and they were not overly large, mostly PDF or jpgs, with an occasional png.

        Adobe PostScript software version: 3018.101

        CID support library initialization completed.

        Adobe PDF Settings file read error in PDFX4 2008.joboptions:

        /CheckCompliance out of range

        Jeff_Coatsworth
        Jeff_Coatsworth
        Community Expert
        January 30, 2018

        What point version of FM2017 are you running? I think an update fixed this IIRC...

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