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Dennis Vied
Inspiring
January 30, 2018
Question

Unable to Save Book as PDF in Framemaker 2017

  • January 30, 2018
  • 3 replies
  • 6877 views

I am unable to Save Book as PDF in FM 2017.  I have noticed that now I am also unable to save certain documents of the book as PDF, but when I take those out, I still wind up with a non-responsive FM 2017.

Windows 10.  Adobe PDF as default printer.

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3 replies

A
AllworxQA
Participating Frequently
May 23, 2018

I had the EXACT same problem after a recent Windows update (late last week) - I couldn't generate a PDF from FrameMaker 11 (all other software was fine). I upgraded all the software (yes, I know it was time), and still had the issue. I found a website, and this author provided a bunch of tips and tricks. Now I can create PDFs from FrameMaker again! I do not exactly know which trick worked because I went through the WHOLE list and updated EVERYTHING mentioned. But... I am successful. Hope this works for you!

http://techcommtools.com/framemaker-pdf-tips-and-tricks/

    Matt-Tech Comm Tools
    Matt-Tech Comm Tools
    Community Expert
    May 23, 2018

    Hi Ann, glad I was able to help you get that straightened out.

    The two most common issues seem to be

    • select CMYK, not RGB
    • Deselect the "Rely on System Fonts..." option

    -Matt

    -Matt SullivanFrameMaker Course Creator, Author, Trainer, Consultant
      A
      AllworxQA
      Participating Frequently
      May 23, 2018

      You are a life (and sanity) saver! Thank you!

        Matt-Tech Comm Tools
        Matt-Tech Comm Tools
        Community Expert
        January 30, 2018

        Hi Dennis,

        First, update to 14.0.3 via the Help menu.

        After that, follow the suggestions at http://techcommtools.com/framemaker-pdf-tips-and-tricks/

        If you're still having trouble, let us know.

        -Matt

        -Matt SullivanFrameMaker Course Creator, Author, Trainer, Consultant
        D
        Dennis ViedAuthor
        Inspiring
        January 30, 2018

        I'm running 14 0.2.425. I suspect that is the problem.  We've recently had a protocol change, since we're a DOD contractor, so I have to have IT do my updates.  Bummer.  I'll let you know.

        Thanks.

        D
        Dennis ViedAuthor
        Inspiring
        February 16, 2018

        Try changing your job options from PDFX4 to something else. I can't remember where I previously found this (Acrobat help?), but here is an exact quote:

        "NOTE: PDFX4 presets do not show in Distiller because they contain features not supported in PostScript. These presets are useable, however, by Photoshop, Illustrator, and InDesign. You can also use Acrobat Preflight to convert files to PDFX4 compliance."

        In other words, don't use FrameMaker to produce PDFX4.


        Well, you see, that's the problem.  There is nowhere that PDFX4 is selected.  I would change it if I could find anywhere it is specified.  As I said, I believe that the file is read as a normal course of setup with all other setup files.  I don't know for sure if that is true, but I suspect it is.  Now, I am going to get another copy of the file to replace the one I have to see if that makes a difference.  One of the other operators is able to compile successfully, so that is where I will get the file.

        Dennis

        Jeff_Coatsworth
        Jeff_Coatsworth
        Community Expert
        January 30, 2018

        What point version of FM2017 are you running? I think an update fixed this IIRC...

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