webworks wont scan fm 2019 doc

[COHAN3]

I had a FM11 doc, opened it with new Framemaker 2019, saved as 2019, opened new webworks epubpro 2019, made new FM doc source doc; scan all, sits at 0%, will not scan; any advice?

[Jeff_Coatsworth]

Contact Webworks? Doesn't seem to be a FM issue...

[jdf53227693]

Did you get a resolution to this issue? I am seeing the same thing. 

[Jeff_Coatsworth]

Are you running the 64bit version of FM2019? According to Webworks, they haven't got that one supported - just the 32 bit version. I would install a 32 bit copy on another machine to be able to get processing.