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Frame 2017 cannot print to PDF or PS or Printer as of April 6, 2018

Community Beginner ,
Apr 10, 2018

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Since a major update to Windows 10, installed April 6 2018, I cannot generate a PDF. Nothing happens. When trying to output to PS of send to a printer, I get the error dialog - Cannot print because the selected default printer is not compatible with FrameMaker. (Cannot query escape 768.) I have Creative Cloud tools as well, in particular Acrobat DC. Running Windows 10, Version 1803, OS Build 17133.1

Correct answer by Matt_S_-_Tech_Comm_Tools | Adobe Community Professional

Hi Mark,

It was nice to chat with you in our screen session.

Glad we could solve your problem with Save as PDF by choosing the CMYK option instead of RGB in the PDF Setup options.

I wish I could give you a solid reason why this option makes a difference, I just know from experience that it's the more reliable choice for producing PDF from FrameMaker, and why it's part of the post I referred to earlier.

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Frame 2017 cannot print to PDF or PS or Printer as of April 6, 2018

Community Beginner ,
Apr 10, 2018

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Since a major update to Windows 10, installed April 6 2018, I cannot generate a PDF. Nothing happens. When trying to output to PS of send to a printer, I get the error dialog - Cannot print because the selected default printer is not compatible with FrameMaker. (Cannot query escape 768.) I have Creative Cloud tools as well, in particular Acrobat DC. Running Windows 10, Version 1803, OS Build 17133.1

Correct answer by Matt_S_-_Tech_Comm_Tools | Adobe Community Professional

Hi Mark,

It was nice to chat with you in our screen session.

Glad we could solve your problem with Save as PDF by choosing the CMYK option instead of RGB in the PDF Setup options.

I wish I could give you a solid reason why this option makes a difference, I just know from experience that it's the more reliable choice for producing PDF from FrameMaker, and why it's part of the post I referred to earlier.

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PDF output

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Adobe Community Professional ,
Apr 10, 2018

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Can you print to the Adobe PDF printer instance using any other programs?

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Community Beginner ,
Apr 10, 2018

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Jeff,

Yes I can. I just sent an Excel spreadsheet to my desktop using the PDF printer. FYI, when using FrameMaker I almost always use the File Menu to Save as PDF. This is what I just noticed as being broken. Frame flickers for a moment after I save to PDF, but nothing happens. I moved on to trying to print and tried setting other printers as the default, in addition to Adobe PDF, and I get the same error dialog box as mentioned in my original post.

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Adobe Community Professional ,
Apr 10, 2018

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See http://techcommtools.com/framemaker-pdf-tips-and-tricks/

for a list of things you can do to troubleshoot PDF output.

-Matt

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Community Beginner ,
Apr 10, 2018

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Matt,

Nice ideas, but this is what I have already done. There is indeed something mysterious happening. Over many many years of using FrameMaker I have always set the printer to Adobe PDF. I think the key is when I try to set any printer, say a network printer, I always get the error dialog:

When printing to PDF and setting the Adobe PDF as the printer I just get nothing, but sense behind the scenes something is not right, as FrameMaker flickers very quickly, as opposed to a longer pause when it used to successfully create a PDF.

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Adobe Community Professional ,
Apr 10, 2018

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Since I never print anything to a physical printer in FM, I use the freebie SetPrint plugin to keep my Adobe PDF printer instance as the default inside FM and a physical one as my default Windows printer outside of FM.

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Community Beginner ,
Apr 10, 2018

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Jeff,

I too never print to a printer from FrameMaker. I always create a PDF and then print from Acrobat or move the doc to a Web Site. My reason for trying to print directly to a printer has been to troubleshoot, since the print to PDF directly has not helped me identify a cause.

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Adobe Community Professional ,
Apr 10, 2018

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I've not seen that one before, but should be easy enough to solve.

If you'd like to do a short screenshare, send me a DM by hovering over my name and selecting Message.

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Adobe Community Professional ,
Apr 10, 2018

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You'll need to use the Adobe PDF driver in your Print Setup.

If you don't have the Adobe PDF driver available in Fm, you may want to check out this post

Manually installing PDF Printer

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Adobe Community Professional ,
Apr 10, 2018

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Hi Mark,

It was nice to chat with you in our screen session.

Glad we could solve your problem with Save as PDF by choosing the CMYK option instead of RGB in the PDF Setup options.

I wish I could give you a solid reason why this option makes a difference, I just know from experience that it's the more reliable choice for producing PDF from FrameMaker, and why it's part of the post I referred to earlier.

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Community Beginner ,
Apr 11, 2018

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Matt and Others,

In the end changing to CMYK does not work as equation clipping (see newer topic thread) becomes a serious issue. Under CMYK rendering to PDF the clipping can only be fixed with manually tweaking the bounding box on each equation that has a problem. This is a real pain!

Granted on this version 1803 of Windows only CMYK allows a PDF to be produced, on an older version of Windows, version 1709 in this case, I can print to PDF in RGB with no issues and no clipping issues. When using CMYK on 1709 the clipping comes back.

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New Here ,
May 15, 2018

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While using the CMYK version does produce a PDF for me the color is horrible if you have specific colors set.

I am also facing this issued since my system automatically updated my Windows 10.  Generating PDFs from Framemaker 2015 is pooched. 

Mary

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Adobe Community Professional ,
May 16, 2018

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Mary, your only solution right now is to roll back that Win10 upgrade to 1803 (and maybe 1709 - there have been some reports of a 1709 system being messed up too, but that may only be some extra KB updates that did them in).

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New Here ,
May 16, 2018

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I rolled back late last night and now everything is working properly.  Thank you.

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Adobe Employee ,
Apr 11, 2018

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Have you tried rolling back Windows Update 1803? Seems that there are a lot of issues with it and Microsoft has stopped public deployment. Today's Google is giving a lot of reports regarding this:

https://www.google.de/search?q=Windows+10+Update+1803

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Community Beginner ,
Apr 11, 2018

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Stefan,

Not yet, but early this morning I started reading some of the blogs on WIN10 1803, and now realize I should have not jumped at this update. It does look like it was a bad choice on my part.

I don't think I have ever had to do a rollback, but will look into it.

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Explorer ,
May 07, 2018

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Hello Matt and others,

Last saterday (5-5-2018) my computer was update to Windows 1803. Everything seams to be ok as far as I know, but printing to PDF printer from FrameMaker (2017) doesn't work any more. I get the same error: Cannot print because the selected default printer is not compatible with FrameMaker. (Cannot query escape 768.). Your advise to change CMYK in stead of RGB doesn't make any different.

Printing with PDF printer in MS-Word works ok. Also other software has no problem so it must be a problem between FrameMaker and that PDF printer. By the way: save as PDF does work good, but takes a lot of more time to create a pdf.Any suggestions?

Gert Zwart

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Adobe Community Professional ,
May 07, 2018

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You're going to have to roll your Win10 version back - that seems to fix up the damage that MS has done to the PDF engine.

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Community Beginner ,
May 07, 2018

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TCZwart,

I agree with your comment about FrameMaker and the Adobe PDF printer. Other Adobe CC apps like Illustrator work fine for me.

I am surprised you can PDF print from RGB as I was not. I can PDF print from CMYK, but math equations get clipped.

What I can do is use the Microsoft Print to PDF printer and I also tried another freeware PDF printer. With these printers I can print to PDF. If use RGB my math equations do not get clipped, but if I use CMYK they get clipped. The downside is embedded graphics come out looking terrible. I tried high resolution PNG and PDFs, and in both cases it appears the graphics are converted to jpg, which is bad for line art. In the case of PDF I am not sure if the Microsoft PDF printer is just grabbing the preview image and ignoring the vector art in the actual PDF.

I hope a fix is on the way soon.

Mark Wickert

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Explorer ,
May 08, 2018

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Hi Mark and Jeff,

Thanks for the respons.

When printing with the MS pdf printer, generating Acrobat Data is not possible.

Turning the update back? Lot of work.

We will see.

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Community Beginner ,
May 08, 2018

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Gert,

Good point on the Acrobat data. I have become fixated on just getting a quality document to view, that I forgot about the other aspects.

I have one machine still running Win10 1709 and just this morning I changed update setting to keep 1803 from installing for 365 days. I hope this works. I did not rollback my other machine as I did not want to face potential issues. I just hope resolution is not too far off.

Mark

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Adobe Community Professional ,
May 08, 2018

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One note at the end of my PDF tips post...Generate Acrobat Data prevents me from creating a compatible PDF/X file.

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