We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
I just responded to your email and posting my response here to make sure you see it.
The first thing I'd like you to check is that you have the most current graphics driver for your device (the one I see below is quite old). You can check that here: https://helpx.adobe.com/fresco/system-requirements/2021.html#graphics-driver
If after installing that, the problem is not solved, please give me more details about what's going wrong so I can try to help.
I did all but it continue...
I have Nvidia Geforce GTX 1050
Can I do something with it ?
I have photoshop 2020 too and i have no problems with
i think it's fresco (i already uninstalled and reinstalled it)
What GPU version are you using now? When you wrote me through the in-app feedback this was the information I received:
Nom GPU : NVIDIA GeForce GTX 1050
Version du pilote GPU : 188.8.131.5225
Please respond to the email I sent you because I'm going to also need you to send me some additional information.
I have a proble with my mails so let's continue on my other mail : [personal information removed]
I've just resent the email to both your GMail and Outlook addresses.
I think it's good
Are you seeing the email?
No I ... if it's on gmail I don't see it.
I just see the notification e-mail...
I just responded to your most recent email.
I sent you a message it's ok ?
Yes! Thank you.
I just responded.
What file size is this?
it's the same with all size but the problem is just with the 2 sketch brushes