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S
Spharin
Participant
November 25, 2021
Answered

Adobe Fresco crashing/closing on Desktop

  • November 25, 2021
  • 2 replies
  • 1475 views

I've been using Fresco for a while now on my current PC (not on a tablet) and I'm having issues with the program closing itself before it opens.

It does not give any error or freeze, it simply closes on the blank white logo screen before the program starts.

I've restarted my PC multiple times, I've reinstalled Fresco through the Creative Cloud Desktop app, and no luck.

I have not had this issue in the past, I have not had any other common crash issues on desktop that others have.

The provided image is just a simple screenshot of the screen I'm referring to that it closes itself on.

 

I was using Fresco flawlessly earlier today.

    Correct answer Anubhav M

    Hello @AJ29907229r6jo,

     

    We understand how frustrating it can be to experience crashes. Would you mind trying to download Fresco v4.0 and checking if it helps? (https://ccmdls.adobe.com/AdobeESD/FRSC/4.0.0/win64/65329b20-2fb0-4131-a587-6df11b7f46e4/Adobe_Fresco.zip?token=exp=1684533557~hmac=c7e7fab298be585bec470166073ea6d5291c97e0ed99672dc9b17afcbd89cd7c)

    Note: This link is only valid for the next 24 hours.

     

    If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    2 replies

    A
    AJ29907229r6jo
    Participant
    May 16, 2023

    I have the very same issue.
    Kinda appaling this has not been addressed since 1.5 years... Plus I also couldn't find where it was installed. I had to search for it through win task bar and then add it to my bar manually. Nevertheless it keeps closing as soon as the program finishes loading. I tried dozens of times and updated my windows, restarted PC, etc. It just will not work. Photoshop, on the other hand, is working fine and I assume that prog uses way more recources...

      A
      Community Manager
      Anubhav MCommunity ManagerCorrect answer
      Community Manager
      May 18, 2023

      Hello @AJ29907229r6jo,

       

      We understand how frustrating it can be to experience crashes. Would you mind trying to download Fresco v4.0 and checking if it helps? (https://ccmdls.adobe.com/AdobeESD/FRSC/4.0.0/win64/65329b20-2fb0-4131-a587-6df11b7f46e4/Adobe_Fresco.zip?token=exp=1684533557~hmac=c7e7fab298be585bec470166073ea6d5291c97e0ed99672dc9b17afcbd89cd7c)

      Note: This link is only valid for the next 24 hours.

       

      If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

       

      Looking forward to hearing from you.

       

      Thanks,

      Anubhav

      M
      maryo2
      Participant
      January 8, 2025

      Hello @ETUD,

      I have sent you a DM. Kindly check.

      Anubhav


      hello! I'm on Windows 10 too, and i kinda have the same issue that when I'm trying to open my files in Fresco - it just closes, is there any way i can solve this problem? (I also can't create new files there, and it's been for months)

        S
        SpharinAuthor
        Participant
        November 25, 2021

        I am on Windows 10.

        Where does Adobe Fresco get installed by default? When I check my preferences, it just says "default" without actually telling me where the default is. When I go into either of my program files folders, in all the adobe folders and any other in there, there is no Adobe fresco installed. Is there any way through the Creative Cloud software to go to where Fresco is installed?

        If it's somehow gone I don't understand how this could happen in the first place, randomly, while I was using it fine moments before.

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