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Participant
May 3, 2024
Question

Adobe Fresco (Not Responding)

  • May 3, 2024
  • 2 replies
  • 312 views

This topic has been closed for replies.

2 replies

Anshul_Saini
Community Manager
Community Manager
May 6, 2024

Hello @Add37158382174j,

 

We understand how frustrating it can be to experience technical issues. Would you mind trying the following steps and checking if it help:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

 

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/3WNaEOT) and check if it helps.

 

Additionally, check if all of your work is synced online (https://adobe.ly/3UxXh2b). If yes, please try resetting Fresco (https://adobe.ly/4dvZ9Ry...) and share your observations.

 

If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/4dvZaVC), so we can check it with the team.

 

Looking forward to hearing from you.

 

Best,

Anshul Saini

kglad
Community Expert
Community Expert
May 3, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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