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dayleehop
Participant
December 6, 2019
Question

Adobe Fresco WON't save my progress

  • December 6, 2019
  • 2 replies
  • 2498 views

I painted a blob in fresco, then decided to trace white lines on top of it on another layer. The app says it saves to the cloud automatically, so when I hit the Fresco Home Button, it SAYS it is saving, then it takes me back to the Fresco Home screen, showing all my paintings/history. 

HOWEVER, when I click back on that same painting to continue editing it, the previous changes I made are gone! What is the point of saying that you are "Saving Changes" if you really aren't?! Please fix this!

      This topic has been closed for replies.

      2 replies

      caibarom
      caibarom
      Participant
      July 6, 2021

      So sad that this stills happening.

      I'm using an Ipad 14.5.1 (6th gen).
      I recently open an old drawing that I saved on May 2021 and now 6 pixel layers are gone. The layers are there but there isn't any content or pixels, they are transparent! 😞 



      Sue Garibaldi
      Community Manager
      Sue GaribaldiCommunity Manager
      Community Manager
      December 6, 2019

      HI Dayleehop. 

       

      I'm really sorry your work isn't being saved. A couple of quick questions:


      What device are you on? If you're on an iPad please message me through the app (tap the gear icon in the upper nav of the Home screen the from the Settings menu About > Report a bug); your device/app information will automatically populate the email. 

      What version of the app are you using?

      Is this happening repeatedly? Or has it happened before? Or is this the first and only time (I know even once is awful)? 

      Had this drawing synced/saved previously? 

       

      Anything additional you can tell me will be helpful. 

       

      Sue. 

       

        D
        dayleehopAuthor
        Participant
        December 7, 2019
        This is the new iPad 10.2 2019 version. The fresco version is 1.2.0
        Yes it has saved before. But it undid itself 3 times in one day
        Sue Garibaldi
        Community Manager
        Sue GaribaldiCommunity Manager
        Community Manager
        December 9, 2019

        Dayleehop. 

         

        Will you try creating a new document and see if you can repeat the behavior in a new drawing?
        Would you be willing to share that drawing with me so we can see if we can repeat this data loss using it? I can send you instructions to do that. (Data loss can occur when drawings aren't "closed/saved" prior to closing the app, but it sounds like you did that.)

         

        Sue. 

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