Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


App Started Freezing and Crashing After About a Week of Using It

Explorer ,
Sep 07, 2021 Sep 07, 2021

Copy link to clipboard

Copied

Okay... I posted this in another thread and it was marked as spam? I'm here looking for help and am a paying customer. Read my post before marking it as spam please. I will repost then... and if this gets marked as spam I'll contact corporate by phone and file a complaint.

 

Hi there,

 

I've been using the Fresco app on my tablet for about a week. It ran smoothly until today, where whenever I add a new layer and draw something, it freezes and will take 10-15 seconds to unfreeze. It gets worse when I try moving layers. This is not an issue with the device, since when I try to draw and move layers on my desktop computer, I get the same issues.

 

I also took a look at Task Manager to identify what the slowdown might be, and I'm guessing it has something to do with the fact that it's a cloud-stored file, and it's not communicating with the Adobe servers fast enough. When the app hangs, I see my Ethernet charts spike in Task Manager. CPU, GPU, Disk and Memory are all fine. Is there no way to store the files locally to avoid having these terrible freezes and crashes? I've read online several others have had similar problems and some support members will simply say the device is not compatible.

 

Again, there are no issues with my hardware. I can run Adobe After Effects, Premiere Pro, and all the other apps just fine, and am able to edit 4K footage without any issues. So I know for a fact that it's not a hardware limitation. Below are details of my PC, where the same issues occur as they do on my drawing tablet.


Operating System: Windows 10 Pro 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)
Processor: AMD Ryzen 7 3700X 8-Core Processor (16 CPUs), ~3.6GHz
Memory: 32768MB RAM
Available OS Memory: 32694MB RAM
Page File: 14165MB used, 23392MB available
DirectX Version: DirectX 12
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode

GPU Card name: NVIDIA GeForce RTX 2060 SUPER
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce RTX 2060 SUPER
Device Key: Enum\PCI\VEN_10DE&DEV_1F06&SUBSYS_13A210DE&REV_A1
Display Memory: 24377 MB
Dedicated Memory: 8031 MB
Shared Memory: 16346 MB
Current Mode: 1920 x 1080 (32 bit) (144Hz)

 

Also, please allow storing of the files locally, I'm guessing this is the issue since I've added many more layers since I started using the app. My best guess is that Fresco can't handle the amount of layers? But this is a drawing app... it's meant to handle multiple layers... this is why I'm paying for the subscription... if it can't handle 60 simple layers I'm taking my money somewhere else to another app that can handle it. Procreate also exists, and it can handle 60 layers pretty well.

 

Please advise, thanks.

TOPICS
Device, Performance, Syncing & Storage

Views

30

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Sep 12, 2021 Sep 12, 2021

Copy link to clipboard

Copied

LATEST

In short it looks like you're asking for a way to store files locally. The good new is you can!

On the start screen, tap the 3 dots under an image and choose Make available offline.

If you do this for an image, test all the above things you've mentioned and see if the same thing continues to happen. If it does, I'd use the in-app app settings Help section to Report a bug directly to the Fresco developers to see if they can assist.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines