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R
RrNo
Known Participant
November 10, 2020
Answered

Can't delete a fresco file

  • November 10, 2020
  • 1 reply
  • 3192 views

On my ipad i have a file that was created in Fresco. in Document view it has a green icon, i.e. is synced. I can open it in fresco. While trying to delete a file I'm receivin a message that action to deleting document failed. I can't reame it. In Creative Cloud files panel the document do not exist.
Any idea what happened and how can I delete this file?

This topic has been closed for replies.
Correct answer Sue Garibaldi

Any answer?


RrNo. 

 

I noticed, in messages, that you just sent me your Adobe email address so I'll forward that to the team. There is also one thing they've asked that you try.

 

I'll respond to your direct message. 

 

Sue. 

1 reply

Sue Garibaldi
Community Manager
Sue GaribaldiCommunity Manager
Community Manager
November 10, 2020

Hi RrNo. 

 

I've been looking at your screenshot and it appears that this particular document "Tsunamipl2.3" is not showing as synced in Fresco either (despite the fact that one prior to it, and one after it, have synced). 

 

I'd like you to try a couple of things to see if you can get it to sync:

* First, I'd like you to create a new document. Don't draw on it but instead close it and see if that forces a sync for that blank document and that document that isn't syncing. 
* If that doesn't work, please force-quit Fresco, reboot your iPad, then relaunch Fresco and see if that forces a sync. 

 

Please let me know what happens.

 

Sue. 

 

 

 

R
RrNoAuthor
Known Participant
November 10, 2020

All above was done. List of files are in last modified order, so tha files above were created after. I can delete files newly created but not this one.
I've restarted iPad and Fresco. I've even make a system update. Still cannot delete this file

Sue Garibaldi
Community Manager
Sue GaribaldiCommunity Manager
Community Manager
November 10, 2020

RrNo. 

 

The reason you can't do anything with it is because it's not synced. I'm unsure why everything before/after it has synced but I've sent a message to one of our engineers. 

 

While I'm waiting to hear back... You should see a Fresco update in the AppStore (v2.0.5); please install that and see if anything changes with regard to this document. 

 

I'd also like you to check your Creative Cloud Storage. You can do that in Fresco from App Settings > Account > Creative Cloud Storage.

Finally, although I suspect the answer will be no, are you able to Duplicate this file in Fresco?

 

Sue. 

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