Can't install Fresco Due To incompatible Windows Operating system

[ADruDobe]

I can't install Fresco. It's saying it's incompatible and "Update your operating system to install the most recent version of Fresco.", but my windows operating system is up to date.  It is current beyond the requirements.  This is so frustrating.  Please Help!!!!

[Anshul_Saini]

Hi @ADruDobe,

I’m sorry to hear you’re having trouble with installing Fresco—it sounds really frustrating! Could you please share your system specs, including your RAM, CPU, GPU, and the exact version and build number of your operating system? Additionally, it would be great if you could check the minimum system requirements listed in this HelpX article to ensure everything aligns.

Looking forward to your response so we can get this sorted out for you!

Best,

Anshul Saini

[ADruDobe]

Installed RAM:  64.0 GB

Windows 10 Pro
Version 22H2
OS build 19045.4780

Everything aligns from what I see

[ADruDobe]

CPU: AMD Ryzen 7 3800X 8-Core Processor 3.90 GHz

Installed RAM:  64.0 GB

Windows 10 Pro
Version 22H2
OS build 19045.4780

Everything aligns from what I see

[Anubhav M]

Hello @ADruDobe,

Thanks for sharing the details. Could you try installing Fresco under a different administrator account (Windows) to see if it helps?

If the problem persists, kindly share the System Report (https://adobe.ly/4dTq8q4), and a screenshot of the error message so we can check it with the team.

Looking forward to hearing from you.

Thanks,

Anubhav

[ADruDobe]

This is what it tells me when I try to install it.

[ADruDobe]

I created the msinfo file but I dont know how to share it with you here.  It's saying .info file types are not accepted on this site.