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Cannot update to Fresco 3.4.2 on Windows 10 PC

New Here ,
Mar 18, 2022 Mar 18, 2022

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Hello,

 

The Creative Cloud Desktop app shows that the Fresco 3.4.2 update is available.

Screenshot 2022-03-18 122221.png

However, nothing happens when I click the update button. Other updates launch without a problem.

 

How to fix this?

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Activation installation and billing

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correct answers 1 Correct answer

Adobe Employee , Mar 24, 2022 Mar 24, 2022

Hello @nordicspy@wabre@Kathi5E7B@marcop80955494@PompaDaddy 

 

We have fixed the issue, kindly do following steps:

1. Open Adobe Creative Cloud

2. Click on Check for updates

3. Install Adobe Fresco 3.4.2 update.


Please ensure you are doing check for updates before updating. Let us know if you are still facing the issue. 

Regards,

Rohit

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New Here ,
Mar 18, 2022 Mar 18, 2022

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Same here!

 

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New Here ,
Mar 19, 2022 Mar 19, 2022

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Experiencing the same issue. Reinstalling the program is probably the best fix.

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Community Beginner ,
Mar 19, 2022 Mar 19, 2022

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Same here: neither from the Creative Cloud app, nor from the web 

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Adobe Employee ,
Mar 21, 2022 Mar 21, 2022

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Hello Everyone,

 

Are you still facing the issue, if yes kindly share the logs from your system (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards,

Rohit

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Community Beginner ,
Mar 21, 2022 Mar 21, 2022

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Yes, the problem is still present, I've uploaded the log, thanks

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Community Beginner ,
Mar 21, 2022 Mar 21, 2022

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Sorry, the log name: AdobeLogs_20220321_092054_777-win-GS [dot] zxp

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New Here ,
Mar 23, 2022 Mar 23, 2022

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same here... log-file: AdobeLogs_20220323_044854_094-win-GS(dot)zxp

 

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New Here ,
Mar 23, 2022 Mar 23, 2022

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same here ...

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Adobe Employee ,
Mar 24, 2022 Mar 24, 2022

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LATEST

Hello @nordicspy@wabre@Kathi5E7B@marcop80955494@PompaDaddy 

 

We have fixed the issue, kindly do following steps:

1. Open Adobe Creative Cloud

2. Click on Check for updates

3. Install Adobe Fresco 3.4.2 update.


Please ensure you are doing check for updates before updating. Let us know if you are still facing the issue. 

Regards,

Rohit

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