[Crash] Fresco on Windows 11 - Crash on launch

Community Manager

Hello @Evins,

We understand how frustrating it can be to experience crashes. Would you mind trying to update the OS(https://adobe.ly/46ECVtP) and Fresco(https://adobe.ly/46GKoZi) to the latest version and checking if it helps? Also, try the following steps and share your observations:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/3YFonYG) and check if it helps.

Additionally, check if all of your work is synced online (https://adobe.ly/3YJf4Hg). If yes, please try resetting Fresco (https://adobe.ly/4dDOe7Q...) and share your observations.

If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/46LFBWE) so we can check it with the team.

Looking forward to hearing from you.

Thanks,

Anubhav

Correct answer

Community Manager

Hello @Aldo24677406mi4f, @Kajrov, @Michael30060937xsr1, @sazzle001, @Mael2997180377ri,

Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

Looking forward to hearing from you.

Thanks,

Anubhav

Known Participant

Thank you for this message and information. I very much appreciate that you still remembered this problem of mine. Thank you, you are an awesome support team. I'll try tomorrow to download a new version.

LähetettyOutlook for Android<>

M

Michael30060937xsr1

Participant

For over a year this problem has been around and nobody at Adobe sems to be doing anything about it. For what its worth I did have the same (similar) problem on Windows 11 but found what may be a solution of sorts for some people, or maybe just luck. I was able to get Fresco to start but when I selected a particular file from my storage it simply paused for a while (Loading) and then crashed. This was repeatable ad infinitum on 2 differernt Laptops I have. Other files could be opened though so this suggested a file corruption of some kind to me. So I double clicked on the file in order to view it within Creative Cloud - it opened for view OK. Then I went to 'Open With' and selected Fresco. It opened fine (!), but importantly the act of doing it this way appears to have rectified the issue with the corrupt file as it nows opens normally within Fresco. The developers at Adobe must be sitting on their hands because everyone who has had their form of the issue can reproduce it ad infinitum without problem. Repeatable problems are the easiest to identify and fix,

B

Björn Daníel5E16

Participant

Holy moly! that worked. So if you launch the program by opening a file in the creative cloud desktop app it works. That should give the developers some clue to where the problem lies. Thank you Michael30060937xsr1

Community Manager

Hello @Björn Daníel5E16,

We're glad to hear that the problem was resolved. If you continue to have problems with a particular cloud document, could you try duplicating it to check if it helps?

If the problem persists, kindly share the file here (https://adobe.ly/4ak9cXB) so we can check it on our end.

Looking forward to hearing from you.

Thanks,

Anubhav

edelrasterin

Participant

Hello, I run the lastest Fresco 4.6.0 under WIN 11 on a Lenovo Laptop here. It crashes on me when I use the ruler tool. I sent in the error reports when the program crashed. I really hope Adobe acts on them asap. Pretty annoying.

togotooner

Participating Frequently

Trust me,..this is an Adobe issue and they KNOW IT!!! The only way I found a solution (which honestly is ridiculous) was to rollback to the previous version and all was fixed. After all of the dancing aound that Adobe has us do,..it comes down to rolling back to a previous version. What does this tell you? It's a version issue! This is also a reason why the whole argument about the subscription model being the solution to avoiding these types of issues is bogus. Yes,...I do understand that NOTHING is perfect and a bug here and there will occur but here we are with this same issue and your monthly bill will STILL be expected to be paid while the product is NOT what it should be. Very frustrating.

edelrasterin

Participant

It totally looks like it. You just have to take a look at the Fresco Forum: We are not the only ones.

edelrasterin

Participant

Lenovo Yoga 9 Laptop here with Windows 11. For me Fresco crashes when I use the guide tools (ruler, etc). Usually after a few minutes. Also latest version of Fresco installed.

KLAUDIA29672792hsto

Participant

hi, I've had the same problem as you, I also did all the restarting and all that, but nothing. until i got rid of the newest version of Fresco and installed Fresco 4.3.0. i think their something wrong with fresco 4.4.0

i hope it works for you.

Known Participant

Nothing works for me. I uninstall and reinstall new and old version of fresco and do all the tricks what adobe recommend. Still crashing. Aaaargh!

LähetettyOutlook for Android<>

Community Manager

Hello @Kuvaajankulma,

We understand how frustrating it can be to experience crashes. Would you mind trying to install an older version of Fresco (https://helpx.adobe.com/download-install/kb/downloaded-older-app.html), as suggested by KLAUDIA29672792hsto, and checking if it helps?

Also, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

Looking forward to your response.

Thanks,

Anubhav

Known Participant

I have the same problem. Fresco crashes on startup. I have done as Adobe asks. Nothing helps. Adobe's automatic response is annoying

Anshul_Saini

Community Manager

Hi @Kuvaajankulma,

Thank you for reaching out to the Adobe community. We're sorry to hear that you're experiencing issues with the latest version of Adobe Fresco.

We understand that the program crashes when it loads, and I assume you've already tried uninstalling and reinstalling the app. Would you mind installing the previous version 4.3, and see if that works for you?

You can find the previous version of Fresco on the Creative Cloud desktop app.

1. Open the Creative Cloud desktop app.

2. Click on the three dots next to the "Open" button for Fresco.

3. Select "Other Versions."

4. You will see a list of previous versions of Fresco.

5. Click on "Install" next to version 4.3

Also, our team is aware of the crashing issue with Fresco version 4.4 and is currently investigating the causes of the problem. In the meantime, we recommend using version 4.3 or an earlier version until the next release, which will be released in May sometime.

We appreciate your patience while we work to resolve this issue. If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to help.

Thank you for bringing this to our attention, and we again apologize for any inconvenience this may have caused.

Best,

Anshul Saini

Known Participant

Hi Adobe. When will we get a working version of fresco on Windows 11?? I pay the creative cloud membership fee every month and my expectation is that the service and products I pay for work! Frustrated 🥴

H

Hannah240760571ggy

Participant

Having this same problem today. Very frustrating. Losing work when it closes.

togotooner

Participating Frequently

having the same issues. I'm DONE! I just uninstalled Fresco as NOTHING is worth the nightare I have endured with THAT program constantly crshing and shutting down before it ever opens! Adobe needs to get up off their laurels and fix that program. It's obviously NOT right. I have a killer Desktop system and every tother Adobe app runs smoothly on it....so it's NOT the hard drive space, graphics card or light of the silvery moon that is causing this problem. I was going to purchase this for my personal PC at the silly $10/mo they would charge me for it but forget it! I only use the CC on my work desktop since it is what my company uses. Fresco was neat for the first month it loaded and worked but I would NEVER risk investing my creative energy into a program that might die at any moment and force me to lose everything and all ability to edit my work.

Community Manager

Hello @togotooner, @Fotomaker01RA,

We're sorry for the trouble. It looks like we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/contact.html?rghtup=autoOpen) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

Thanks,

Anubhav

ketriss

Participating Frequently

I have this exact problem! Same OS and graphics card too. Have you gotten any help from staff?

Community Manager

Hello @ketriss,

Sorry to hear about this experience and for the late response. I hope the problem is resolved by now. If not, kindly try running Fresco under a different administrator account (Windows) or the root user account (macOS) and share your observations.

Looking forward to your response.

Thanks,

Anubhav

Note: Marking correct for visibility.