Error Code 191

Report · Jul 19, 2023

Hi,

Getting error code 191 when trying to install Adobe Fresco via Creative Cloud. The log is as follows.

Exit Code: 191
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 5 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'Assets', version:4.7.1.1284
FATAL: Error occurred in install of package (Name: Assets Version: 4.7.1.1284). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETR18EA.tmp\1\frescoApp\gemini-win32-winui-app_4.7.1.1284_x64_Retail.msix#@#OS_Error_Code: 0x80073cf6#@#OS_Error_String: AppxManifest.xml(105,16): error 0x80070005: Cannot register the Adobe.Fresco_4.7.1.1284_x64__pc75e8sa7ep4e package because the following error was encountered while registering the windows.contentType extension: Access is denied.
.  Try again and contact the package publisher if the problem persists.
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETR18EA.tmp\1\frescoApp\gemini-win32-winui-app_4.7.1.1284_x64_Retail.msix#@#OS_Error_Code: 0x80073cf6#@#OS_Error_String: AppxManifest.xml(105,16): error 0x80070005: Cannot register the Adobe.Fresco_4.7.1.1284_x64__pc75e8sa7ep4e package because the following error was encountered while registering the windows.contentType extension: Access is denied.
.  Try again and contact the package publisher if the problem persists.
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
I have tried to reset my PC using recovery media, use wsreset.exe and all of the other support tips provided in the error code 191 article.
Please help.

Report · Jul 19, 2023

Hi @JonathonMS81,

We apologize for the inconvenience you're experiencing with installing Fresco and encountering error 191. We understand how frustrating this can be. We suggest trying the solution provided in this article: (https://helpx.adobe.com/download-install/kb/error-code-191.html). It offers step-by-step instructions to troubleshoot and resolve the issue.

Please feel free to reach out if you have any further questions or concerns.

Best regards,

Anshul Saini

Report · Jul 19, 2023

I have already followed all of the processes in that support article and nothing has worked.

Report · Jul 20, 2023

I'm sorry to hear that the previous troubleshooting steps didn't resolve the issue, @JonathonMS81. Let's try a few more steps to get to the bottom of this:

Close all Adobe applications.
Open "Installed Apps": Start > Settings > Apps > Installed Apps.
Search for "Microsoft Visual C++."
Select "Microsoft C++ Redistributable," click the three dots, and choose "Modify."
On "Microsoft C++ Redistributable Setup," click on "Repair."
Click "Close" once the setup is successful.
Additionally, install the latest Microsoft Visual C++ Redistributable from here: https://aka.ms/vs/17/release/vc_redist.x64.exe
Restart your computer.
Relaunch Creative Cloud and reinstall Fresco.

If the issue persists, kindly upload the error log file here on Creative Cloud (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967...) & system specification so that we can further investigate.

We're here to assist you and do our best to resolve this. Looking forward to hearing from you.

Best regards,

Anshul Saini

Report · Jul 20, 2023

Hi,

I put the error log in the first post but here it is again (i am running Windows 11 22H2, Ryzen 9 6900HS):

Exit Code: 191
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 5 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'Assets', version:4.7.1.1284
FATAL: Error occurred in install of package (Name: Assets Version: 4.7.1.1284). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETR18EA.tmp\1\frescoApp\gemini-win32-winui-app_4.7.1.1284_x64_Retail.msix#@#OS_Error_Code: 0x80073cf6#@#OS_Error_String: AppxManifest.xml(105,16): error 0x80070005: Cannot register the Adobe.Fresco_4.7.1.1284_x64__pc75e8sa7ep4e package because the following error was encountered while registering the windows.contentType extension: Access is denied.
.  Try again and contact the package publisher if the problem persists.
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETR18EA.tmp\1\frescoApp\gemini-win32-winui-app_4.7.1.1284_x64_Retail.msix#@#OS_Error_Code: 0x80073cf6#@#OS_Error_String: AppxManifest.xml(105,16): error 0x80070005: Cannot register the Adobe.Fresco_4.7.1.1284_x64__pc75e8sa7ep4e package because the following error was encountered while registering the windows.contentType extension: Access is denied.
.  Try again and contact the package publisher if the problem persists.
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180

Report · Jul 27, 2023

Hi @JonathonMS81,

Thanks for your time & patience. I checked with the product team, and they requested you try a couple of things & shared your observation with us:

Are you able to install Creative Cloud or any other Adobe app?
Try installing the latest drivers. https://www.amd.com/en/support

We'll be looking forward to your response.

Best,

Anshul Saini

Report · Jul 29, 2023

Hi Anshul,

I can install Creative Cloud, in fact i have been using it to try and install Fresco.

I have also tried installing the latest AMD drivers to no effect.

Regards,

Jonathon

Report · Aug 01, 2023

Thank you for confirming, @JonathonMS81. I appreciate your effort & patience. One last thing you can try is to open "Windows PowerShell" as an administrator from the Start menu and execute the command: "get-appxpackage *Fresco* -AllUsers | remove-appxpackage".

After this, attempt to install Fresco again.

If the issue persists, please let us know, and we'll escalate the problem to Microsoft with the error and logs for further investigation.

Best regards,

Anshul Saini