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JonathonMS81
Participant
July 19, 2023
Question

Error Code 191

  • July 19, 2023
  • 1 reply
  • 1432 views

Hi,

Getting error code 191 when trying to install Adobe Fresco via Creative Cloud. The log is as follows.

Exit Code: 191
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 5 warnings(s)
FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'Assets', version:4.7.1.1284
FATAL: Error occurred in install of package (Name: Assets Version: 4.7.1.1284). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETR18EA.tmp\1\frescoApp\gemini-win32-winui-app_4.7.1.1284_x64_Retail.msix#@#OS_Error_Code: 0x80073cf6#@#OS_Error_String: AppxManifest.xml(105,16): error 0x80070005: Cannot register the Adobe.Fresco_4.7.1.1284_x64__pc75e8sa7ep4e package because the following error was encountered while registering the windows.contentType extension: Access is denied.
.  Try again and contact the package publisher if the problem persists.
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETR18EA.tmp\1\frescoApp\gemini-win32-winui-app_4.7.1.1284_x64_Retail.msix#@#OS_Error_Code: 0x80073cf6#@#OS_Error_String: AppxManifest.xml(105,16): error 0x80070005: Cannot register the Adobe.Fresco_4.7.1.1284_x64__pc75e8sa7ep4e package because the following error was encountered while registering the windows.contentType extension: Access is denied.
.  Try again and contact the package publisher if the problem persists.
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
I have tried to reset my PC using recovery media, use wsreset.exe and all of the other support tips provided in the error code 191 article.
Please help.

 

This topic has been closed for replies.

1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
July 19, 2023

Hi @JonathonMS81,

 

We apologize for the inconvenience you're experiencing with installing Fresco and encountering error 191. We understand how frustrating this can be. We suggest trying the solution provided in this article: (https://helpx.adobe.com/download-install/kb/error-code-191.html). It offers step-by-step instructions to troubleshoot and resolve the issue.

 

Please feel free to reach out if you have any further questions or concerns.

 

Best regards,

Anshul Saini

J
JonathonMS81Author
Participant
July 20, 2023

I have already followed all of the processes in that support article and nothing has worked.

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
July 20, 2023

I'm sorry to hear that the previous troubleshooting steps didn't resolve the issue, @JonathonMS81. Let's try a few more steps to get to the bottom of this:

 

  1. Close all Adobe applications.
  2. Open "Installed Apps": Start > Settings > Apps > Installed Apps.
  3. Search for "Microsoft Visual C++."
  4. Select "Microsoft C++ Redistributable," click the three dots, and choose "Modify."
  5. On "Microsoft C++ Redistributable Setup," click on "Repair."
  6. Click "Close" once the setup is successful.
  7. Additionally, install the latest Microsoft Visual C++ Redistributable from here: https://aka.ms/vs/17/release/vc_redist.x64.exe
  8. Restart your computer.
  9. Relaunch Creative Cloud and reinstall Fresco.

 

If the issue persists, kindly upload the error log file here on Creative Cloud (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967934) & system specification so that we can further investigate.

 

We're here to assist you and do our best to resolve this. Looking forward to hearing from you.

 

Best regards,

Anshul Saini

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