• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Error sharing posts "An error occurred while synchronizing one or more documents"

Community Beginner ,
May 02, 2024 May 02, 2024

Copy link to clipboard

Copied

I'm experiencing an error with files shared with my team members. They cannot be viewed from Adobe creative cloud or from Adobe fresh, but they are available in "shared with you" in the Web version. Additionally, when you click the cloud icon in Adobe Fresco, an error appears that says "An error occurred while synchronizing one or more documents..."

TOPICS
Performance

Views

135

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 02, 2024 May 02, 2024

Copy link to clipboard

Copied

Hi @Maestro Splinter,

 

Thanks for reaching out. It sounds like you're encountering difficulties with file sharing in Adobe Creative Cloud and Adobe Fresco. One solution you could try is logging out of your Adobe account and logging back in using either your Gmail or Facebook credentials at the sign-in page. Sometimes, this simple step can resolve syncing and sharing issues.

 

Give that a try, and let me know if it helps resolve the error you're experiencing!

 

Best,

Anshul Saini

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 02, 2024 May 02, 2024

Copy link to clipboard

Copied

Hello Anshul! Thank you very much for answering. I have tried logging out, reinstalling adobe fresh, reinstalling creative cloud without satisfactory results.
In addition, we have tried to share projects between two other people and also with the same result (the files do not appear in the shared folder).

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 07, 2024 Jun 07, 2024

Copy link to clipboard

Copied

LATEST

Hello @Maestro Splinter,

We're sorry for the trouble. It looks like we need to troubleshoot this in a live session. Please head here (https://adobe.ly/4bQcnre) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

 

Thanks,

Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines