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Sheena Kaul
Community Manager
Sheena KaulCommunity Manager
Community Manager
October 24, 2019
Question

Fix the storage errors now!

  • October 24, 2019
  • 32 replies
  • 48165 views

We know that many of you had been struggling with the error where the app was asking for more storage on the device and wasn’t a pleasant experience.  

But the fix is here! We’ve released an update for the app today.  

 

 

If you’re still facing the issue please let us know here.  

      32 replies

      elliots52436461
      elliots52436461
      Participant
      April 24, 2025

      I have almost 200gb free on my iPad and 500gb avaliable on cc ... but still tells me I need 0.1gb ?????

      A
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      April 24, 2025

      Hello @elliots52436461,

      Could you share more details, like the version of the iPadOS/Fresco installed, your iPad model, screenshots of the Cloud Storage/Local Storage available, and a screen recording of the problem, so I can better assist you?

      Also, kindly check if all of your work is synced online (https://adobe.ly/3S3gYOi). If yes, try deleting Fresco, restarting your device, and then reinstalling the app to check if it helps.

      Looking forward to hearing from you.

       

      Anubhav

      A
      airin_6296
      Participant
      January 8, 2025

      I keep having this issue. This post is from 2019 but I keep getting error messages saying I don't have enough storage. I have 200gb storage on my computer and 4gb left on the cloud. What can I do to fix this?

      B
      blythe_5656
      Participant
      December 5, 2024

      Hello,

      Please help. I am having the same "storage message" issue. I used Adobe Fresco for several years without using the cloud and had no issues. Then I lost all the work so joined the cloud. It's December 2024, and this is the third time I'm being told that Fresco needs .5 gig more space. There is ample space in the cloud and also on the iPad. If I try to export as a PNG file, nothing happens. This is extremely frustrating. Thank you in advance for looking into it.

       

      A
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      December 6, 2024

      Hello @blythe_5656,

      Thanks for reaching out. Your work in Adobe Fresco is saved as Cloud Documents (https://adobe.ly/3Vsg4NE). You can either upgrade to a paid plan for more storage or remove your older files (https://adobe.ly/4fXLPq3) after exporting them to your device.

      Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

       

      Anubhav

      B
      blythe_5656
      Participant
      December 6, 2024

      Hello Anubhav,

      Thank you for your reply. I have been paying Apple $1.99/month for 20 GB of Adobe Creative Cloud storage since 2023. I'm confused, because I'm also paying Apple $2.99/month for 200 GB of iCloud storage. Do I have to pay Adobe directly? Additionally, if I try to click on the dots next to an unopened file in order to export it, I simply get a message saying that Fresco needs .5 GB more space, and it won't allow me to move the file. I used Adobe Fresco for 1-2 years before it became exceedingly tedious to use because of this problem and I'm considering using another app such as Procreate. I like Adobe Fresco quite a bit, but this problem makes the app unusable. 
      Any advice would be appreciated.

      Thank you,

      Blythe

      F
      Francois34003480hx81
      Participant
      December 2, 2023

      I have a 3 Tb SSD drive available from my Windows environment, and I also have a NAS with about a quintillion Tbs, but cannot tell the friggin app to use that patatial space. What's wrong with Adobe, not to enable the simple possibility of using additional hard drives to work? This is not starting-level frustrating, irt is pro-level A-hole shortsightedness. How can I use Fresco (which I love) and move to my laptop if I cannot share my own friggin work? Windows 11 and latest Fresco (as far as I can tell) on iPad. Not a happy camper at this poit.

        F
        fabsr
        Participant
        July 17, 2023

        I was really enjoying the app but this error is the worst, also the app shuts down unexpectedly. Uninstalling it and going back to my previous drawing app.

          Anshul_Saini
          Community Manager
          Anshul_SainiCommunity Manager
          Community Manager
          July 24, 2023

          Hi @fabsr,

           

          We apologize for the inconvenience you've experienced with the app. We'd like to investigate this further to provide a solution. Would you mind sharing a screenshot of the error you encountered? Additionally, it would be helpful if you could provide screenshots of your Creative Cloud storage and your device's free storage. Also, please confirm the exact version of the app and OS.

           

          Thank you for bringing this to our attention, and we look forward to resolving the issue for you.

           

          Best regards,

          Anshul Saini

          F
          Faith30340153oez1
          Participant
          June 7, 2023

          Hello! 

          I've been a user of Adobe Fresco for a few years now, and for a while I didn't run into any problems. I've really enjoyed the app as a whole and it has hands-down been one of my favorite art apps to use on the App Store. But after a while the notification 

          "Low on Storage: Your device storage is low and document recovery has failed. Please free up 3.2 GB of device storage and retry" started to pop up periodically and I would delete old artwork and photos, apps, etc. from my device. But now I am unable to enter the app at all despite how much storage I free up (device storage as well as iCloud storage, I have tried both). I looked to see if I could report a bug in the app, but am unable to with the notification blocking me from any access to the app or my prior work. I also tried to report a problem from the App Store and the developer website to report a problem, but it seems I am unable to as "reporting is unavailable" for the free app. I've scoured for answers on many of your official forum pages, but I'm hitting a wall as I've done everything I can think of to fix the problem. At this point I am just wanting to be able to get in so I can recover my files and not lose any/all of my data since I'm too concerned it would erase it if I tried to delete and reinstall the app. Perhaps it has to do with "creative storage" that I've heard about? If you have anything new to share on the matter, I would greatly appreciate it! 

          Thank you Adobe Support for your time!

          Anshul_Saini
          Community Manager
          Anshul_SainiCommunity Manager
          Community Manager
          June 21, 2023

          Hello @Faith30340153oez1!

           

          Thank you for reaching out and sharing your experience with Adobe Fresco. I understand the frustration you're facing with the "Low on Storage" notification and the inability to access the app despite freeing up storage.

           

          To assist you further, could you please confirm the device model, iOS version, and the version of Adobe Fresco you have installed? Additionally, have you checked if your artwork is synced on the Adobe Creative Cloud Assets website (https://assets.adobe.com/cloud-documents)? If it is, you can try uninstalling and reinstalling the app to see if that resolves the issue. Rest assured, reinstalling the app should not delete your synced files.

           

          Additionally, please keep in mind that Adobe Fresco requires a minimum of 5 GB of storage to install and run properly. For optimal performance, it is recommended to have at least 16 GB of available storage on your device. Make sure you have sufficient storage capacity to meet these requirements.

           

          Thank you for your patience, and we'll work together to get you back into Fresco.

           

          Best,

          Anshul Saini

          A
          Aegis Hailstorm
          Participant
          January 17, 2023

          Hello,it's 2023 now, and the issue has not been resolved.

           

            A
            Anomaly27715461y5wy
            Participant
            December 27, 2022

            I have had to delete all of my projects, camera roll photos, apps, and it still says I don't have enough storage! I don't want to keep deleting things all the time like this. There's stuff I wanna keep! Please fix this

             

              Anshul_Saini
              Community Manager
              Anshul_SainiCommunity Manager
              Community Manager
              January 6, 2023

              Hi @Anomaly27715461y5wy,

               

              We are sorry for the trouble. There is a workaround to keep your work and have enough space in the creative cloud.
              You may export the finished or old projects that are no longer required, export them as PSD, and save them locally. Now, you can delete the PSD exported project from Fresco to make more space in the Creative cloud.

               

              These PSD files can be imported again in Fresco, and they will be editable.

               

              I hope this helps!

               

              Thanks,

              Anshul Saini

              A
              Axel27403438uesm
              Participant
              December 2, 2022
              Hello, I have a problem with the fresco app. and it is that whenever I open the app it does not load the files and it closes, I hope you can help me
               
              S
              Sarah25988084zdmp
              Participant
              September 6, 2022

              Experiencing this issue 3 years later.

               

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