Freezing/crashing on Windows 11- Asus Zenbook

[MCSAT]

Hello there,

I have been using my Zenbook 2 in 1 for Fresco for a while, however, recentlyy I have been having a crash issue. It is not consistant when it happens.

The event log on my computer is showing: Log Name:
Application
Source: Application Error
Date: 3/1/2025 3:38:52 PM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: MCSAT2\Muzik
Computer: MCSAT2
Description:
Faulting application name: Fresco.exe, version: 5.5.5.1416, time stamp: 0x6387d353
Faulting module name: Microsoft.InputStateManager.dll, version: 10.0.22624.1040, time stamp: 0x7369d9ad
Exception code: 0xc0000409
Fault offset: 0x000000000000a00d
Faulting process id: 0x4218
Faulting application start time: 0x1DB8AE68581F7EC
Faulting application path: C:\Program Files\WindowsApps\Adobe.Fresco_5.5.5.1416_x64__pc75e8sa7ep4e\Fresco.exe
Faulting module path: C:\Program Files\WindowsApps\Adobe.Fresco_5.5.5.1416_x64__pc75e8sa7ep4e\Microsoft.InputStateManager.dll
Report Id: ae13f5e0-b700-4033-833b-4ecec182c654
Faulting package full name: Adobe.Fresco_5.5.5.1416_x64__pc75e8sa7ep4e
Faulting package-relative application ID: App
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2025-03-01T20:38:52.4901671Z" />
<EventRecordID>2038</EventRecordID>
<Correlation />
<Execution ProcessID="16916" ThreadID="4388" />
<Channel>Application</Channel>
<Computer>MCSAT2</Computer>
<Security UserID="S-1-5-21-174838095-2834647521-2703548968-1001" />
</System>
<EventData>
<Data Name="AppName">Fresco.exe</Data>
<Data Name="AppVersion">5.5.5.1416</Data>
<Data Name="AppTimeStamp">6387d353</Data>
<Data Name="ModuleName">Microsoft.InputStateManager.dll</Data>
<Data Name="ModuleVersion">10.0.22624.1040</Data>
<Data Name="ModuleTimeStamp">7369d9ad</Data>
<Data Name="ExceptionCode">c0000409</Data>
<Data Name="FaultingOffset">000000000000a00d</Data>
<Data Name="ProcessId">0x4218</Data>
<Data Name="ProcessCreationTime">0x1db8ae68581f7ec</Data>
<Data Name="AppPath">C:\Program Files\WindowsApps\Adobe.Fresco_5.5.5.1416_x64__pc75e8sa7ep4e\Fresco.exe</Data>
<Data Name="ModulePath">C:\Program Files\WindowsApps\Adobe.Fresco_5.5.5.1416_x64__pc75e8sa7ep4e\Microsoft.InputStateManager.dll</Data>
<Data Name="IntegratorReportId">ae13f5e0-b700-4033-833b-4ecec182c654</Data>
<Data Name="PackageFullName">Adobe.Fresco_5.5.5.1416_x64__pc75e8sa7ep4e</Data>
<Data Name="PackageRelativeAppId">App</Data>
</EventData>
</Event>

[Anubhav M]

Hello @MCSAT,

Would you mind checking for any pending OS updates (https://adobe.ly/43lm9Qx) and installing them to see if they help?

Additionally, check if all of your work is synced online (https://adobe.ly/3QImDbY). If yes, please try resetting Fresco (https://adobe.ly/43lesKq...) and share your observations.

If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/4i04Fh9) so we can check it with the team.

Looking forward to hearing from you.

Anubhav

[ColonelCandy]

Hi, 

I'm experiencing the same issue, on a ASUS laptop as well (a PX13). Have you been able to find a fix yet? I would greatly appreciate your help if so! 

[baka_7725]

Same issue here with clean install of both CC and Fresco.
On opening documents (or creating new ones), Fresco crashes each time.
Laptop has the minimal requirements.