Frequent Crashes

[yesgogogo]

I can almost never use Fresco on Windows 11 it is constantly crashing and never opens documents. I am working on an important project and it's frustrating that I can not work properly without the app closing. I have tried to restart and reinstall many times. What can I do to solve this issue?

[Imaginerie]

Hello!
The most frequent culprits when an app like Fresco is crashing is either an old graphic cards, or a graphic card with outdated drivers.
First thing to do is check that your system is compatible (scroll down for Windows)
https://helpx.adobe.com/uk/fresco/system-requirements.html

Secondly, if your system is compatible, update your graphic cards drivers (If you have an Nvidia and get the choice, choose "studio" versus "gaming")

If that fails, there might be another issue with not enough RAM, or a CC storage issue.

[Anubhav M]

Hello @yesgogogo,

We understand how frustrating it can be to experience crashes. Would you mind trying the following steps and checking if it helps:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

Also, kindly share the crash report here or via DM using the steps in this article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html). We appreciate your time and efforts in resolving this issue.

Looking forward to your response.

Thanks,

Anubhav

[yesgogogo]

I have tried the method a couple times and it doesn’t seem to help from my experience. I also tried restarting my device but no luck.

Sent from my iPhone

[Anubhav M]

Hello @yesgogogo,

We are sorry to hear about this experience. Would you mind sharing the crash report here or via DM using the steps in this article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) so we can investigate this further?

Looking forward to your response.

Regards.

[Anh-Thu36407803e8l7]

After doing this, fresco crashes every few minutes now. 

[Anubhav M]

Hello @Anh-Thu36407803e8l7,

We're sorry for the trouble. It looks like we need to troubleshoot this in a live session. Please head here (https://adobe.ly/3TBnWe4) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

Thanks,

Anubhav

[Peter35349481q4xm]

This actually worked for me...so far. My application kept crashing and after doing this, I was able to use it for a couple of hours with no issues. I hope this problem doesn't happen again.